Swearing Is E-Business: Expletives in Instant Messaging in Hong Kong Workplaces

Mak, Bernie Chun Nam; Lee, Carmen

doi:10.1057/9781137405579_7

Cited by 7 publications

(7 citation statements)

References 37 publications

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“…Code 3 suggested that the misunderstanding is to be rated. Mak and Lee (2015) Figure 3 shows a delay in time of response possibly due to poor internet reception. However, the client has taken offence, and common turn-taking conversation method (Code 2) has been disrupted.…”

Section: Resultsmentioning

confidence: 99%

Politeness in Online Communication: Retailer-Client Interaction

Sharif

Noor

Omar

2019

HSSR

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Purpose of the study: The paper aims to unfold politeness in online communication among retailers and clients and debates some ways where cultural values of communication can be taught and thus re-learned. Methodology: The qualitative approach was adopted where discourse analysis method used to review and analyse the updates and comments from Facebook and WhatsApp of conveniently collected data for this study. Main Findings: The study suggest a deterioration of cultural values in communication is at an alarming level among retailers and clients in online communication. Applications of this study: The study will benefit online businesses. Area of studies include business management and communication. Other sub- areas include culture and ethic relations. Novelty/Originality of this study: The study is new to Malaysian business context where multi-racial and multilingual environment play significant roles.

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Section: Resultsmentioning

confidence: 99%

Politeness in Online Communication: Retailer-Client Interaction

Sharif

Noor

Omar

2019

HSSR

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“…It can also be an important tool of resistance to authority and contribute to the redefinition of power relationships. Mak and Lee (2015) investigate the use of expletives in IM in the context of white-collar workplaces in Hong Kong and conclude that swearing in IM is much more intentional and strategic that in face to face communication. Alongside expressions of frustration, expletives in IM can help employees release work-oriented pressure, preface bad news or help share negative feelings.…”

Section: Seminal Work Bymentioning

confidence: 99%

The Cambridge Handbook of Discourse Studies

Jones¹

2020

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“…Although profanity has been related to the concept of incivility, this study does not claim that profanity equates to incivility. Rather, profanity is one of the most commonly employed linguistic tactics used to trigger emotional arousal and a sense of offensiveness (Jay, 2000; Kwon and Cho, 2017; Mak and Lee, 2015). While prior empirical studies often examine profanity as one type of uncivil speech (e.g.…”

Section: Introductionmentioning

confidence: 99%

Curbing profanity online: A network-based diffusion analysis of profane speech on Chinese social media

Song

Kwon

Xu³

et al. 2020

New Media & Society

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Profanity, also known as swearing, refers to the use of foul language that is often linked to incivility. In Chinese digital space, the state government actively censors profanity under the rationale of protecting online civility. This study examines the diffusion of profanity in Sina Weibo, one of the largest Chinese social media platforms. The study applied computational methods to reconstruct the cascade networks of swearing and non-swearing posts and analyzed the network diffusion processes based on a set of structural metrics including reposting depth, width, and interlayer width ratios. Findings suggest profanity may influence the process of message diffusion, but this effect was ephemeral. Based on the understanding of diffusion processes of profanity online, this study contends the viral potential of profanity may not be as severe as the regulators claim. The discussion analyzes the extent to which content moderation efforts are necessary for the nurturing of civility online.

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Swearing Is E-Business: Expletives in Instant Messaging in Hong Kong Workplaces

Cited by 7 publications

References 37 publications

Politeness in Online Communication: Retailer-Client Interaction

Politeness in Online Communication: Retailer-Client Interaction

The Cambridge Handbook of Discourse Studies

Curbing profanity online: A network-based diffusion analysis of profane speech on Chinese social media

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