Politeness in Online Communication: Retailer-Client Interaction

Sharif, Tengku Intan Suzila Tengku; Noor, Mohd Yusri Mohamad; Omar, Siti Rohana

doi:10.18510/hssr.2019.7226

Cited by 2 publications

(1 citation statement)

References 11 publications

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“…While some studies have explored impoliteness in online communication (e.g., Chung & Tang, 2022;Sharif et al, 2019;Ranalan, 2020;Zhang, 2022), no relevant work has been found regarding impolite language directed at a government agency like the Department of Education. This research gap emphasizes the need for linguistic investigation in the new normal pedagogical context.…”

Section: Impoliteness Strategiesmentioning

confidence: 99%

Netizens at Odds with the Education Department: Analysis of Impoliteness Strategies on an Online Platform

Pasana¹,

Lemana

Mamonong

2023

RCM. Res. J.

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The COVID-19 pandemic has prompted the Philippines, along with other nations, to restructure its educational framework to meet the evolving needs and challenges of the time. Consequently, this reorganization has led to changes in the learning delivery modalities (LDMs). The Philippine Department of Education (DepEd) has faced significant criticism on social media regarding issues related to preparation, flawed materials, and implementation. By employing a pragmatic analysis approach based on Culpeper's theory of impoliteness strategies, this study examines fifty Facebook comments criticizing the said department and its new LDMs. The findings reveal that critics employed various impoliteness strategies, including bald-on-record impoliteness, positive impoliteness, negative impoliteness, off-record impoliteness, withhold politeness, and impoliteness meta-strategy. The study's outcomes suggest that analyzing impoliteness strategies in online comments can provide insights into how such remarks serve as social actions. Researchers working with these textual forms, as well as those specializing in the study of genres and languages, can benefit from the findings of this study. The implications of the findings are discussed for policymakers, educators, and students within the Philippine education system.

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Section: Impoliteness Strategiesmentioning

confidence: 99%

Netizens at Odds with the Education Department: Analysis of Impoliteness Strategies on an Online Platform

Pasana¹,

Lemana

Mamonong

2023

RCM. Res. J.

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Jokowi vs Prabowo: The Politeness and Its Violation in Political Communication of Indonesian President Candidates

Rizka

Lismalinda

Adnan

et al. 2020

HSSR

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Purpose of the study: The study aims are to investigate levels of language politeness and its violations in the political communication of Jokowi and Prabowo and to describe the types of politeness and its violations in political communication of Jokowi and Prabowo as Indonesian president candidates in 2019. Methodology: This research was used a qualitative approach with the descriptive method by paying attention to the Interactive Model theory to describe the object in analysis data through a pragmatic approach to identify the politeness principles and its violation following Leech’s (1983) theory. The subject of data on this research has conducted the utterances of Indonesian president candidates 2019 in the second debate session. Main Findings: The result of the study can be concluded that five principles of politeness seen in the utterances of the presidential candidate. They are tact, approbation, modesty, agreement, and sympathy maxim. Furthermore, in this research, Prabowo was more polite than Jokowi where he has produced utterances of approbation, agreement, and less violation of modesty, while Jokowi more violated the modesty maxim. Applications of this study: The study has an impact on political behavior. Other areas of study include social and political science and communication Novelty/Originality of this study: This research is the new way in the context of language politeness study where combined the language politeness principles with socio-political science especially political communication.

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Politeness in Online Communication: Retailer-Client Interaction

Cited by 2 publications

References 11 publications

Netizens at Odds with the Education Department: Analysis of Impoliteness Strategies on an Online Platform

Netizens at Odds with the Education Department: Analysis of Impoliteness Strategies on an Online Platform

Jokowi vs Prabowo: The Politeness and Its Violation in Political Communication of Indonesian President Candidates

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