Synthesizing e‐government stage models – a meta‐synthesis based on meta‐ethnography approach

Abstract

PurposeThe growing interest in e‐government raises the question of stages in e‐government development. A few stage models for e‐government have been proposed. Without a common e‐government stage model, different research in e‐government may be based on different stage models. This presents a difficulty in comparing and understanding different research results. In this research, we synthesize the existing e‐government stage models so that there is a common frame of reference for researchers and practitioners in the area.Design/methodology/approachThis research utilizes a qualitative meta‐synthesis methodology to synthesize different e‐government stage models. The meta‐synthesis follows the steps used in meta‐ethnography.FindingsFive different e‐government stage models were used in this research. We translated the stages within different models into one another and developed a new e‐government stage model. The new e‐government stage model has the following five stages: web presence, interaction, transaction, transformation, and e‐democracy.Research limitations/implicationsThe paper contributes to e‐government theory development. The new five‐stage model provides a synthesized conceptual framework for researchers to evaluate and understand e‐government development.Practical implicationsThe synthesized e‐government stage model presents a road map for practitioners to follow in their e‐government projects.Originality/valueThe research uses an innovative and new research methodology to synthesize the existing research. It is one of the first research in the information systems area to make use of meta‐synthesis approach to consolidate the existing qualitative research. This paper is also one of the one papers to systematically come up with an e‐government stage model.

E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

“…Some authors [12][13][14][15] developed five-stage models, particularly for developing countries where e-government assimilation took place at a slow pace. Some comparatively old models, namely the Asia-Pacific [16] and Deloitte [17] models, further broke down the assimilation process, and proposed six-stage maturity models.…”

E-government Policy and its Implementation in the Czech Republic: Selected Shortcomings

“…Similarities to factors which are internal to public administration can be found in literature on e-government maturity/sophistication models designed particularly for benchmarking purposes -see, for example, Siau and Long (2005) for a summary. Further sources include current benchmarking models used in UN e-government surveys (United Nations, 2014), or by Capgemini (Tinholt et al, 2014a).…”

Η Ηλεκτρονική Διακυβέρνηση Στη Διοίκηση Της Εκπαίδευσης: Ένα Μοντέλο Για Την Αξιολόγηση Των Ιστότοπων Των Διευθύνσεων Εκπαίδευσης Της Χώρας Ως Προς Τα Γενικά Τους Χαρακτηριστικά Και Τις Ηλεκτρονικές Τους Υπηρεσίες

“…οι διεθνείς οργανισμοί). Τα ανωτέρω ενδιαφερόμενα μέρη μπορούν να ομαδοποιηθούν ποικιλοτρόπως (Fang, 2002;Siau & Long, 2005;Yildiz, 2007). Μία συχνή και αποδεκτή στη βιβλιογραφία κατηγοριοποίηση είναι και αυτή των Evans & Yen (2005), η οποία έχει ως εξής: «Κυβέρνηση προς πολίτες» (Government to citizens, G2C), «Κυβέρνηση προς Επιχειρήσεις» (Government to Business, G2B), «Κυβέρνηση προς Κυβέρνηση» (Government to Government, G2G) και «Εσωτερική αποδοτικότητα και αποτελεσματικότητα» (Internal Efficiency and Effectiveness, IEE).…”