Systematic performance measurement for university libraries in Vietnam

Ninh, Thi Kim Thoa; Tanner, Kerry; Johanson, Graeme; Denison, Tom

doi:10.1108/01435121011093469

Cited by 8 publications

(6 citation statements)

References 13 publications

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“…The “Improving the National Library System in Vietnam” project by the Vietnamese National Library has resulted in significant developments in the country’s library infrastructure, resources and human capital. Additionally, academic libraries in Vietnam have received significant financial support from international organizations such as the World Bank and Atlantic Philanthropies Foundation (Hong Sinh et al, 2011; Huynh, 2016; Kim Thi Ninh et al, 2010). These organizations have also funded projects to create online library platforms (Do et al, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Library as a learning organization: the influence of leadership skills on organizational citizenship behavior at Vietnamese libraries

Tran

2023

TLO

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Purpose This study aims to investigate the impact of leadership skills (technical, human and conceptual) on organizational citizenship behavior in Vietnamese libraries and the role of organizational culture as the mediator. Design/methodology/approach A quantitative approach was chosen to gather data from 356 participants working in various libraries in Vietnam. The validity of the measures was assessed through regression analysis and SPSS software. Findings The results showed that leadership skills do have a significant impact on organizational citizenship behavior, but only human skills had a significant effect on bureaucracy culture. The study also revealed that bureaucracy culture played a significant role in affecting organizational citizenship behavior of organizations. Furthermore, bureaucracy culture was found to mediate the relationship between human skill and organizational citizenship behavior of organizations. Originality/value This study makes a valuable contribution to the field by exploring the influence of three types of leadership skills on organizational citizenship behavior and the role of leadership in promoting organizational culture. The findings of this research can help organizations understand the importance of leadership skills and organizational culture in promoting good citizenship behavior among employees. The research implications are discussed and can be used to inform decision-making and future research in the field.

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Section: Literature Reviewmentioning

confidence: 99%

Library as a learning organization: the influence of leadership skills on organizational citizenship behavior at Vietnamese libraries

Tran

2023

TLO

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“…Consequently, national, academic and school libraries have designed indicators to achieve their goals and continuously evaluated their libraries based on them. However, according to the research that has been done in this field, many countries, including Oman (Zahran Al Hijji and Cox, 2012), Vietnam (Kim Thi Ninh et al, 2010), Estonia (Nuut, 2002), China (Huang and Song, 2010) and Kenya (Odera-Kwach and Ngulube, 2011), have announced that they are at the beginning of the path of evaluating the performance of libraries, and more research is needed in this area. In Iran, research on this subject has been published in relation to academic, public and special libraries (Hariri and Sarafpour, 2015; Ketabi et al, 2011; Moazzen et al, 2017; Zaboli et al, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Performance indicators framework for assessment of national libraries using the analytic hierarchy process

Hassanzadeh

2023

IFLA Journal

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The National Library and Archives of Iran is the most important library in the country, taking on tasks such as providing and protecting the written and unwritten national heritage and organizing the services of other libraries in Iran. An assessment of the National Library and Archives of Iran is critical to understanding how the organization contributes to organizational and strategic goals. This article aims to show the rankings and priorities of performance indicators based on the four perspectives of the balanced scorecard framework (resources, access and infrastructure; use; efficiency; and potentials and development) and with use of the analytic hierarchy process. The perspectives of resources, use, efficiency, and potentials and development were rated. The top performance indicators included: ‘Level of user satisfaction with searching the National Library and Archives of Iran’s website’, ‘Percentage of acquired books in any medium and multimedia resources entered by legal deposit’ and ‘Qualitative evaluation using case studies of use and value of the collection and services’. Pervious literature shows various applications of a joint balanced scorecard and analytic hierarchy process. This study applies this integrated framework throughout an organization in a new service field.

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“…International standards such as ISO 2789 provide measures for assessing library performance, including inputs, outputs and electronic services (Ninh et al, 2010). These standards outline measures for collection size, users, services, staff, finance and infrastructure.…”

Section: The Role Of Libraries In Academic Achievementmentioning

confidence: 99%

“…International standards such as ISO 2789 provide measures for assessing library performance, including inputs, outputs and electronic services (Ninh et al. , 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

The role of libraries in academic achievement: case study of Azerbaijan university libraries

Abdullayeva

2023

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PurposeThe purpose of this study is to examine the importance of libraries in higher education institutes located in Azerbaijan, mainly in the capital city of Baku. Various university libraries have been examined in terms of information services, physical environments and technical equipment support issues.Design/methodology/approachQuestionnaires were completed by students and staff at several universities in Azerbaijan to examine how libraries affect people's academic achievement. The results of this study were comparatively described using multiple tables and graphs.FindingsUniversity library usage is positively associated with academic achievement. Studies have shown that students who use libraries are more likely to succeed academically, as measured by their responses. The role of libraries in academic achievement is not limited to traditional academic tasks such as research and writing.Research limitations/implicationsThe results of this study suggest that there is a positive relationship between library usage and academic achievement in some universities in Azerbaijan, and it is necessary to continue the topic in further studies in a wide range to develop relationships between academic library services and success in higher education, either personal or student.Originality/valueThis study is the first to examine the significance of academic libraries in higher education in Azerbaijan, providing a general overview and analysis of the separate correlations among these variables. Researchers interested in Azerbaijani education and libraries may find this to be practical.

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Systematic performance measurement for university libraries in Vietnam

Cited by 8 publications

References 13 publications

Library as a learning organization: the influence of leadership skills on organizational citizenship behavior at Vietnamese libraries

Library as a learning organization: the influence of leadership skills on organizational citizenship behavior at Vietnamese libraries

Performance indicators framework for assessment of national libraries using the analytic hierarchy process

The role of libraries in academic achievement: case study of Azerbaijan university libraries

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