Task complexity and different decision criteria for online service acceptance: A comparison of two e-government compliance service domains

Lee, JinKyu; Rao, H. Raghav

doi:10.1016/j.dss.2009.04.009

Cited by 59 publications

(41 citation statements)

References 32 publications

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“…Many models of innovation adoption and diffusion recognize behavioural intention as the best predictor of human behaviour (Lee and Rao 2009;Ozaki 2011). Many studies of the past have acknowledged the importance of relative advantage in consumers forming favourable use intentions towards a given innovation.…”

Section: Discussionmentioning

confidence: 99%

Open data and its usability: an empirical view from the Citizen’s perspective

et al. 2016

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Government legislation and calls for greater levels of oversight and transparency are leading public bodies to publish their raw datasets online. Policy makers and elected officials anticipate that the accessibility of open data through online Government portals for citizens will enable public engagement in policy making through increased levels of fact based content elicited from open data. The usability and benefits of such open data are being argued as contributing positively towards public sector reforms, which are under extreme pressures driven by extended periods of austerity. However, there is very limited scholarly studies that have attempted to empirically evaluate the performance of government open data websites and the acceptance and use of these data from a citizen perspective. Given this research void, an adjusted diffusion of innovation model based on Rogers' diffusion of innovations theory (DOI) is proposed and used in this paper to empirically determine the predictors influencing the use of public sector open data. A good understanding of these predictors affecting the acceptance and use of open data will likely assist policy makers and public administrations in determining the policy instruments that can increase the acceptance and use of open data through an active promotion campaign to engage-contribute-use.

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Section: Discussionmentioning

confidence: 99%

Open data and its usability: an empirical view from the Citizen’s perspective

et al. 2016

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“…Behavioural intention is considered the intuitive likelihood that a user directly relates with the probability of performing/displaying certain behaviour (Chiu 2003). Most models unanimously recognise behavioural intention as the best predictor of user behaviour (Lee and Rao 2009;Ozaki 2011). A total of four hypotheses were examined to determine big sample size (n = 350) used for this SEM, makes the signiicant chi-square of 845.404 acceptable for this model.…”

Section: Theoretical Contributionmentioning

confidence: 99%

Factors influencing user acceptance of public sector big open data

Weerakkody

Kapoor

Balta

et al. 2017

Production Planning & Control

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In recent years Government departments and public/private organisations are becoming increasingly transparent with their data to establish the whole new paradigm of big open data. Increasing research interest arises from the claimed usability of big open data in improving public sector reforms, facilitating innovation, improving supplier and distribution networks and creating resilient supply chains that help improve the eiciency of public services. Despite the advantages of big open data for supply chain and operations management, there is severe shortage of empirical analyses in this ield, especially with regard to its acceptance. To address this gap, in this paper we use an extended technology acceptance model to empirically examine the factors afecting users' behavioural intentions towards public sector big open data. We outline the importance of our model for operations and supply chain managers, the limitations of the study, and future research directions.

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“…Prior research (e.g., Hung et al 2009;Lee and Rao 2009;Lu et al 2010;Rana et al 2015a;Schaupp et al 2010;Shareef et al 2014) on eGov adoption has largely explored the wellknown alternative models of information systems/information technology (IS/IT) such as the technology acceptance model (TAM), the theory of planned behaviour (TPB), and the unified theory of acceptance and use of technology (UTAUT) or combinations of these, to examine the factors responsible for the slow adoption of eGov systems or the reluctance of users to adopt them. Most theories evoked in prior research on eGov adoption have employed conventional IS concepts and could thus be criticised for not considering eGov-specific contexts.…”

Section: Introductionmentioning

confidence: 99%

Citizens’ adoption of an electronic government system: towards a unified view

et al. 2015

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Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India. Analysis of the models indicates that their performance is not up to the expected level in terms of path coefficients, variance in behavioural intention, or the fit indices of the models. In response to the underperformance of the alternative theoretical models to explain the adoption of an eGov system, this research develops a unified model of electronic government adoption and tests it using the same data. The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.

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Task complexity and different decision criteria for online service acceptance: A comparison of two e-government compliance service domains

Cited by 59 publications

References 32 publications

Open data and its usability: an empirical view from the Citizen’s perspective

Open data and its usability: an empirical view from the Citizen’s perspective

Factors influencing user acceptance of public sector big open data

Citizens’ adoption of an electronic government system: towards a unified view

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