Taxonomic framework for factors influencing ERMS adoption in organisations of higher professional education

Abstract

An electronic records management system (ERMS) is tightly linked with most of the daily activities of educational organisations and leads to enhance their performance and decision-making. The aim of this article is to identify the significant factors that could influence the ERMS adoption in higher professional education (HPE). The methodology of this article started with identifying the factors through theory analysis and literature and also recommended by experts. Technology–organisation–environment (TOE) theory was used for factor classification. Qualitative approach was used through the interview with experts to validate and verify the proposed framework. This article presents the results of a study which identifies the issues involved in the utilisation and adoption of ERMS. More than 100 previous works and six well-known theories were critically reviewed to identify the main factors for successful ERMS adoption in different areas with the aim of proposing a taxonomic framework that can depict and identify the main factors that have an impact on the success of ERMS adoption. The proposed framework includes 11 factors categorised into three dimensions. The framework is validated and verified by experts. The adoption factors identified here provide a sound theoretical basis for research to understand, support and facilitate the adoption of ERMS to HPE benefit. The proposed framework could help to improve educational outcomes and the successful implementation of ERMS.

Factors Affecting Customer Relationship Management System Adoption in Small and Medium Enterprise in Palestine

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“…Studies devoted to ERMS, specifically among HPEs, are still lacking, with most of the studies concentrating on healthcare. The records in healthcare are managed using Electronic Health Records (EHR) and although such records are healthcare-specific, the concepts and methods as well as their management are suitable for other field records [3], [15].…”

“…It was evidenced that such management are weak in several areas, which include policy, digital records capacity, records management department, senior management support, and education and training on records management, storage, retrieval and disposition of records in light of the systems and procedures that are related to the software [51]. Although the implementation of ERMS is extensive in developed countries, there are still some factors that prevent implementation success that mimics some of those in the developing nations [3], [12], [20].…”

“…It is distinct from other academic disciplines that function on a theoretical framework prior to being applied in practice. Professionally, the field can be categorized into two based on its functions -first, records management tackles day-to-day operations/transactions and second, it manages national heritage for the purpose of research and historical preservation, which is a primary interest held by the archive institutions [1]- [3].…”