“…Beyond the interactions experienced as part of teaching and learning, there is restricted scope for academic staff to provide what might be considered personalised support and pastoral care to university students (Groccia, 2018). Historically, the role of academic staff was to provide quality teaching, learning and assessment opportunities for students (Akareem & Hossain, 2016;Oonk et al, 2020), however, in contemporary higher education contexts, it is becoming increasingly common for academic staff to support students with both their academic and non-academic challenges (Crawford & Johns, 2018). While existing research has investigated student and institutional perspectives and experiences of student support and engagement initiatives (Balwant, 2017;Bowden, Tickle, & Naumann, 2019;Nepal & Rogerson, 2020;Tai et al, 2019), there is an absence of research on the experiences of academic staff in the design and delivery of student support programs (Chipchase et al, 2017;Coleman et al, 2021;Crawford & Johns, 2018).…”