Technostress Effect in Consumer Context: The Negative Effect of Following Social Media Influencers

Qasem, Zainah

doi:10.1007/978-3-030-20671-0_38

Cited by 4 publications

(4 citation statements)

References 49 publications

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“…Despite the popularity of the TAM model, it has faced many criticisms (Qasem, 2019), including that TAM focuses on the technology itself while ignoring important psychological, contextual and process-based variables that can influence technology acceptance. TAM presumes that individuals are rational and can form intentions to use technology (Lew et al , 2020; Matemba and Li, 2018).…”

Section: Introductionmentioning

confidence: 99%

Understanding mobile e-wallet consumers’ intentions and user behavior

Esawe

2022

SJME

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Purpose This study aims to investigate the factors that influence behavioral intention (BI) and usage of e-wallets by extending the unified theory of acceptance and use of technology (UTAUT) with constructs, namely, mobile self-efficacy, perceived enjoyment and satisfaction. Design/methodology/approach This quantitative study used partial least squares structural equation modeling on a sample of 576 mobile e-wallet users surveyed online. Findings The key findings indicate that the model can explain 58.8% of the variance in behavioral intention and 53.8% in usage. Moreover, mobile self-efficacy has a significant influence on perceived enjoyment. Perceived enjoyment significantly affects satisfaction, effort expectancy and performance expectancy. Furthermore, effort expectancy significantly influences customer satisfaction in contrast to performance expectancy. In addition, although performance expectancy, social influence and satisfaction significantly impact consumers’ behavioral intention, effort expectancy and facilitating conditions condition have an insignificant influence on consumers’ behavioral intention. E-wallet stakeholders can use the findings of this study to make strategic decisions regarding the e-wallet ecosystem. Originality/value Although previous studies have independently addressed the impact of mobile self-efficacy, perceived enjoyment and satisfaction on consumers’ behavioral intention and usage behavior, the expanded framework with the possible relationships proposed in this study has never been adequately studied in previous research in the context of e-wallets in developing countries based on an empirical analysis. This study represents one of the first attempts to improve the UTAUT by empirically analyzing these relationships.

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Section: Introductionmentioning

confidence: 99%

Understanding mobile e-wallet consumers’ intentions and user behavior

Esawe

2022

SJME

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“…This multi-dimensionality of technostress in the HRM research was reflected into consumer marketing research. However, the technostress should be differently defined and measured in the consumer marketing research reflecting distinctive situations and subject characteristics (Qasem, 2019). Hence, the current research assumes that the three sub-dimensions of technostress (technology uncertainty, invasion, and complexity) are negatively related to CI, and the two other dimensions, technology insecurity and overload, were not included in the current analysis.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

“…Lastly, consumers sometimes experience techno-complexity (CPX) stress caused by the inability to understand complex digital technologies. It is not easy to quickly catch up with a new digital technology even for Gen Z consumers, because the pace of development of digital technologies (AI, block chain, 5G, and cloud computing and so on) are evolving much faster than expected (Qasem, 2019). However, if the consumers have a tendency to firstly purchase a new product for showing oneʼs uniqueness (SIN) and to seek pleasure through a consumption (HIN), they are likely to feel lesser CPX stress (Arya, 2022;Frost, 2019).…”

Section: Technostressmentioning

confidence: 99%

Higher innovativeness, lower technostress?: comparative study of determinants on FinTech usage behavior between Korean and Chinese Gen Z consumers

Lee

2022

APJML

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PurposeThe study aims to verify and compare the relationship of consumer innovativeness and technostress for FinTech usage behavior of Korean and Chinese Gen Z consumers.Design/methodology/approachThe study proposes an integrative causal model derived from consumer innovativeness, technostress, and FinTech usage intention of the Korean and Chinese Gen Z consumers and test the causal relationships using structural equation modeling (SEM).FindingsThe study results showed that social innovativeness negatively affected the three dimensions of technostress and had a significant positive impact on FinTech usage intention for all samples. Hedonist innovativeness had no significant positive impact on FinTech usage intention for all samples, but it differently affected the three sub-dimensions of technostress (uncertainty, invasion, and complexity) for each sample.Originality/valueThis study presents nascent literature on the causal relationships of consumer innovativeness, technostress, and FinTech usage behavior for Korean and Chinese Gen Z consumers.

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“…The consumer receives an external stimulus of the desired products selected specially for his/her profile. Literature suggests that addiction symptoms are related to technology [51], specifically Qasem (2019) [52] suggests shopping addiction as a potential negative outcome of technostress.…”

Section: Literature Review Definition Of Subpopulations and Hypotheses Developmentmentioning

confidence: 99%

Explaining shopping behavior in a market economy country: A short‐term mathematical model applied to the case of Spain

Merello

Poza

Jódar

2020

Math Methods in App Sciences

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In recent decades, pathological consumption has become a growing behavioral misbehavior. Impulsive consumption is governed by two internal behavioral mechanisms that respond fundamentally to the hedonism or Pascal effect, and to the emulation or Veblen effect. Today's development of technology acts as a catalyst of consumption by increasing access and availability to products, as well as the advertisement impact. This paper presents a compartmental discrete matrix mathematical model that allows shortterm estimates of ordinary, impulsive and pathological buyers in Spain in three different economic scenarios. The results show that impulsive and pathological buyers will increase in all the economic scenarios. Notable differences in the number of ordinary buyers are found for the group aged over 65 years.

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Technostress Effect in Consumer Context: The Negative Effect of Following Social Media Influencers

Cited by 4 publications

References 49 publications

Understanding mobile e-wallet consumers’ intentions and user behavior

Understanding mobile e-wallet consumers’ intentions and user behavior

Higher innovativeness, lower technostress?: comparative study of determinants on FinTech usage behavior between Korean and Chinese Gen Z consumers

Explaining shopping behavior in a market economy country: A short‐term mathematical model applied to the case of Spain

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