2021
DOI: 10.20396/rebpred.v2i00.15659
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Tecnologia da informação e desempenho da gestão documental

Abstract: Esta pesquisa desenvolveu uma proposta de estrutura conceitual para analisar a contribuição da tecnologia da informação (TI) ao desempenho da gestão documental (GD) em instituições públicas. A pesquisa é de natureza exploratória e bibliográfica e a elaboração da estrutura foi guiada pelos fundamentos do Balanced Scorecard (BSC). Uma estrutura composta por perspectivas de desempenho da gestão documental, objetivos estratégicos, mapa estratégico, indicadores, bem como, perguntas norteadoras para análise da contr… Show more

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“…A document represents a set of data capable of being used for queries, evidence, and research so that facts and thoughts of a person can be verified at a given time (de Oliveira Melo and Neto, 2014). Due to the increase in the document volume of organizations, resources and processes are required to properly manage all information, including guaranteeing the production, storage, and correct use of documents from public and/or private institutions (Morais et al, 2021).…”
Section: Introductionmentioning
confidence: 99%
“…A document represents a set of data capable of being used for queries, evidence, and research so that facts and thoughts of a person can be verified at a given time (de Oliveira Melo and Neto, 2014). Due to the increase in the document volume of organizations, resources and processes are required to properly manage all information, including guaranteeing the production, storage, and correct use of documents from public and/or private institutions (Morais et al, 2021).…”
Section: Introductionmentioning
confidence: 99%