Purpose The purpose of this paper is to support the management of organizational knowledge retention through a multi-criteria decision aiding–constructivist model. Design/methodology/approach This exploratory and descriptive case study presents a decision support model guided by the constructivist approach and proactive in its operationalization. Findings The objectives and concerns of decision-makers regarding the retention of organizational knowledge are identified and organized into six strategic areas of concern, namely, recognition, knowledge dissemination, organizational culture, succession of professionals, management of vulnerability origins and knowledge management; a multi-criteria model is constructed and operationalized by a cluster of cardinal scales, showing and measuring the status quo of the performance profile, both in a local and global way, to support the management of the organization's knowledge retention; activities are classified into three performance levels (compromising, competitive and excellent), supported by graphical and numerical evidence; and the process to generate actions to improve the performance of critical activities and create the conditions to maximize the results of the organization is illustrated. Practical implications Based on the model, decision-makers are now aware of the essential aspects to support knowledge retention management, enabling them to monitor the current situation and proactively respond to ensure that the current knowledge potential is maintained and exploited. Originality/value Use of a constructivist approach to support the management of knowledge retention, incorporating into the model the specifics of the context and the values of its managers, and thus giving it legitimacy.

This study deals with the problem of outsourcing management, presenting a structure to support decision-making on effective information-technology outsourcing and highlighting the advantages and disadvantages that must be addressed. Since the study involves multiple variables, partially defined and conflicting objectives, and the will of decision-makers to broaden their understanding of the impact of decisions, the study used the multicriteria decision aid constructivist method to lead data collection and analysis. The chief results presented are: (i) a structured appraisal arranged by 8 strategic objectives and 107 performance indicators; (ii) the strengths and weaknesses of the status quo; and (iii) a process diagram for generating improvements. To ensure presentation of scientific and practical recognition in accordance with the constructivist path, the epistemological view adopted meets the scientific and practical requirements to ensure validity, legitimacy, and effectiveness of a model to support a decision-making process in a practical environment.

ERRATANo artigo: "IT outsourcing management: the state of the art recognition by a constructivist process and bibliometrics" publicado no periódico "JISTEM -Journal of Information Systems and Technology Management", volume 12, número 2 de 2015, no Abstract, onde se lia:"This paper underlines the task characteristics of the emergency management life cycle. Moreover, the characteristics of three ubiquitous technologies including RFID, handheld computers and GIS are discussed and further used as a criterion to evaluate their potential for emergency management tasks. Built on a rather loose interpretation of Task-technology Fit model, a conceptual model presented in this paper advocates that a technology that offers better features for task characteristics is more likely to be adopted in emergency management. Empirical findings presented in this paper reveal the significance of task characteristics and their role in evaluating the suitability of three ubiquitous technologies before their actual adoption in emergency management.

PurposeThe study aims to analyze the previous literature on government initiatives to implement health information systems (HISs).Design/methodology/approachProknow-C (Knowledge Development Process-Constructivist) was used in the selection of the literature and in the bibliometric and systematic analysis.FindingsThe research identified a portfolio composed of 33 articles aligned with the research theme and with scientific recognition, as well as periodicals, authors, papers and keywords that stood out the most. Amongst the government initiatives in the 24 identified countries, England has been the most studied nation, and there is a certain prominence of research arising from developed countries. Electronic health records (EHRs) have been the most explored technology. Efficiency and safety of health care delivery, integration of information and among health organizations, cost reduction and economicity are the most expected benefits from government programs. The difficulties found are related to the broader context in which the system is inserted, to the management of the program, to technology itself and to individuals. The most emphasized difficulties identified in most countries were previous context marked by a lack of standardization/interoperability, acceptance of providers and users and project financing. The findings of the present article provide a theoretical framework for future studies, in addition to yielding a replicable process for future use.Originality/valueThis research may be considered original as it analyzes – through a constructivism-structured process (Proknow-C) – the phenomenon under investigation by gathering bibliometric and systematic review data concomitantly. The countries and technologies reported emerge from the process itself.

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