Teleconferencing and interpersonal communication perception

Chillcoat, Yvonne; DeWine, Sue

doi:10.1080/00909888509388418

Cited by 26 publications

(11 citation statements)

References 46 publications

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“…Walther, Slovacek, and Tidwell (2001), for example, found that for long-term virtual teams interacting via text-based CMC, adding photographs of team members reduced rather than enhanced affinity for one another. Research by Jensen, Farnham, Drucker, and Kellock (2000), Chilcoat and DeWine (1985), and Stoner (2001) similarly found that the presence of audio cues, and the absence of visual ones, enhanced communicative processes, social judgments, and the quality of collaborative interactions. Jensen et al concluded that the voice has special properties that evoke a sense of social presence and proclivity to collaborate, even when the voice is synthesized.…”

Section: Modality and Context Richnessmentioning

confidence: 97%

“…Empirical evidence, however, has been anything but compelling that modalities per se are the issue or that FtF interaction is, in fact, a superior mode of communication (e.g., Krauss & Fussell, 1990;Ramirez & Burgoon, 2001). An emerging alternative view is that FtF is not the inevitable preferred venue for decision making; to the contrary, communicators can effectively compensate for structural shortfalls if given adequate time and motivation (e.g., Chilcoat & DeWine, 1985;Montes, 1992;Walther, 1994Walther, , 1996Walther, , 1997Walther & Burgoon, 1992). Moreover, simple comparisons among communication formats alone will not tell the whole story (see Bordia, 1997, andGriffith &Northcraft, 1994, for critiques).…”

mentioning

confidence: 99%

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Testing the Interactivity Principle: Effects of Mediation, Propinquity, and Verbal and Nonverbal Modalities in Interpersonal Interaction

Burgoon

Bonito

Ramirez

et al. 2002

Journal of Communication

283

154

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Early channel reliance research compared different modes of communication to assess relationships among nonverbal and verbal cues. Emerging communication technologies represent a new venue for gaining insights into the same relation-ships. In this article, the authors advance a principle of interactivity as a framework for decomposing some of those relationships and report an experiment in which physical proximity-whether actors are in the same place ("co-located") or interacting at a distance ("distributed")-and the availability of other nonverbal environmental, auditory, and visual information in distributed modes is varied. Results indicate that both proximity and availability of nonverbal cues affect communication processes, social judgments participants make about each other, and task performance. The authors discuss implications about gains and losses due to presence of nonverbal features.The study of how verbal and nonverbal systems interact, compensate, and substitute for each other has a long and storied tradition in the context of interpersonal communication under the rubric of "channel reliance." Extensive research on channel reliance has demonstrated systematic differences in communication processes, interpretations, and other outcomes associated with utilization or exposure to various communication "modalities" or modes of communication such as textJudee K. Burgoon is a professor of communication, professor of family studies and human development, and director for human communication research, Center for the Management of Information,

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Section: Modality and Context Richnessmentioning

confidence: 97%

mentioning

confidence: 99%

Testing the Interactivity Principle: Effects of Mediation, Propinquity, and Verbal and Nonverbal Modalities in Interpersonal Interaction

Burgoon

Bonito

Ramirez

et al. 2002

Journal of Communication

283

154

View full text Add to dashboard Cite

show abstract

“…Chilcoat and DeWine (1985) examined the interpersonal perceptions individuals had of one another when they communicated via three synchronous systems that varied in terms of the number of cues presented: FtF, videoconferencing or audioconferencing. They found that in the condition in which they could not see each other, participants perceived their partners as more physically attractive: that is, visual contact can negatively affect interpersonal perceptions.…”

Section: The Development Of Relationships Via Emailmentioning

confidence: 99%

Building personalised relationships with customers via emails

Huang

Shyu

2009

Total Quality Management & Business Excellence

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Personalised services, which make customers feel that service employees are polite, friendly and exhibit personal warmth, and that customers are unique and valued, are essential in building good customer relationships. Establishing personalised relationships on the Internet appears impossible. However, the characteristics of reduced cues and asychronised communications make email an effective tool for cultivating relationships between e-retailers and their customers. A sample of 254 students from a university in Northern Taiwan participated in an experiment. Structural equation modelling revealed that frequent personalised emails improve the relationship between e-retailers and their customers, enhance service quality and engender customer loyalty. Furthermore, personalised emails enhance relationship quality more for female customers than for male customers. Finally, future research and managerial implications are discussed.

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“…Some researchers position interactivity as being closely tied to new tools for facilitating old techniques of human communication. Fundamentally, media such as computer networks and telecommunication systems add a layer of technology between communicating partners (Chilcoat & DeWine, 1985).…”

Section: Literaturementioning

confidence: 99%

A Multifaceted Tool for a Complex Phenomenon: Coding Web-Based Interactivity as Technologies for Interaction Evolve

McMillan

Hoy

Kim

et al. 2008

Journal of Computer-Mediated Communication

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Analysis of interactivity in Web sites is an important extension of a long tradition of analyzing content of media messages. But both interactivity and online analysis of content and features offer unique challenges to researchers. This study develops and tests a tool for measuring interactivity in the context of health-related Web sites. The tool was flexible enough to distinguish among multiple types of interactivity and powerful enough to show differences in interactivity based on domain type. Thus, it should have a relatively long life as a multifaceted tool for the tough job of measuring interactivity online.

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Teleconferencing and interpersonal communication perception

Cited by 26 publications

References 46 publications

Testing the Interactivity Principle: Effects of Mediation, Propinquity, and Verbal and Nonverbal Modalities in Interpersonal Interaction

Testing the Interactivity Principle: Effects of Mediation, Propinquity, and Verbal and Nonverbal Modalities in Interpersonal Interaction

Building personalised relationships with customers via emails

A Multifaceted Tool for a Complex Phenomenon: Coding Web-Based Interactivity as Technologies for Interaction Evolve

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