Telework

Abstract

Teleworker (telecommuter, remote/distributed/distance worker) communication deals with the study of how people communicate to achieve individual and organizational goals when they, or their coworkers, work away from a central office. Telework researchers seek to understand and improve the communication experience of those who telework and those who work with teleworkers and to find effective ways to resolve the challenges presented by this context. Communication research on telework has focused on individual and organizational processes and outcomes that are altered and/or challenged given the spatial and temporal variations that differentiate remote from colocated work arrangements. Major conceptual areas of work include computer mediated communication, work/family balance and boundary management, isolation and relational challenges, management challenges, and outcomes including job satisfaction, organizational identification and commitment, performance/productivity, and turnover.

Teletrabajo y balance trabajo-vida: nuevo paradigma en pandemia

“…Se opta por el teletrabajo por una variedad de razones, como el acceso al talento, dificultades para movilizarse, conciencia ambiental, ahorro de costos, necesidades familiares, entre otras (Fay, 2017). En esa línea, los participantes de la encuesta «The Deloitte global 2022 gen Z & millennial survey» mencionaron que el teletrabajo les permitía tener más tiempo para dedicarse a actividades importantes para ellos, ver a sus familiares frecuentemente, hacer su trabajo con mayor facilidad y cuidar su salud mental (Deloitte, 2022).…”

“…En dicho año, Jack Nilles acuñó el término «teletrabajo» como una modalidad laboral pertinente para enfrentar la escasez del gas de ese año (Ellison, 1999). En los Estados Unidos, el interés por el teletrabajo surgió de una política pública que se preocupaba por la contaminación que resultaba por los desplazamientos hacia el trabajo (Fay, 2017).…”

“…La amistad en el trabajo se caracteriza por altos niveles de interacción, confianza e intercambio de información; permite la innovación; y proporciona soporte social. Estos aspectos positivos de la amistad laboral se transforman en un reto en el contexto del teletrabajo (Fay, 2017). Así, el 17% de los colaboradores a nivel mundial reportaron tener dificultades con la colaboración y la comunicación, y el 24% manifestaron sentirse solos debido al teletrabajo (Buffer, 2022).…”

Collective Sensemaking Around COVID-19: Experiences, Concerns, and Agendas for our Rapidly Changing Organizational Lives

“…Telework is another concept organizations are revisiting their sensemaking around as a result of COVID-19. Though there are several benefits to telework, including increased job satisfaction (Fay 2017;Fonner & Roloff, 2010) and innovation (Vega et al, 2015), prior research shows that managers, in general, have eschewed telework out of distrust of their employees (Kaplan et al, 2018). Now that telework is mandated, managerial misgivings may be challenged: Managers may be forced to trust their employees more.…”

The Effect of Remote Collaborative Work on Design Processes During the Pandemic

“…Even if communication among people is the indispensable part of working together and collectively producing, this does not have to be in the same location. Although remote working (also known as teleworking and distal working) enables people to share, it is known to affect the work experience and outcomes of individuals (Fay, 2017) and can reduce the process of tacit knowledge transfer among those communicating (Arthur & Rousseau, 1996).…”