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Purpose -Although informal communication at work has been shown to serve important functions of sociality, little is known about the messages that comprise routine, everyday interaction. The purpose of this paper is to examine two different informal interactions between 100 remote employees and their central office peers to determine the kinds of messages used in informal interaction using thematic analysis. Design/methodology/approach -Teleworkers recalled informal interactions with central office peers; interactions were coded using constructivist methodology, then collapsed into dominant themes using a constant comparison approach. Patterns in responses were then related to a literature-based (constructivist) analysis of how informal communication functions. Findings -Five key themes were identified: personal disclosure, sociality, support giving and getting, commiserating/complaining, and business updates and exchanges. These informal workplace interactions also reflected underlying dimensions of perceived organizational membership: need fulfillment, mattering, and belonging and suggest ways the framework could be strengthened. Research limitations/implications -Themes from reported interactions provide message-level evidence that informal communication serves both instrumental and constitutive functions. Including interactions reported by co-located employees would have allowed for a comparison. Practical implications -Results have important implications for how informal communication functions between peers. Managers can use the results to facilitate communication opportunities for remote and co-located employees. Originality/value -Message-level analysis of informal communication between peers has not been considered as important as hierarchical communication within businesses and organizations. Reported interactions illuminate how informal communication functions, suggest a link between informal interaction and important individual-and organizational-level outcomes, adding to existing knowledge about the understudied population of permanent, high-intensity teleworkers.

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Teleworker (telecommuter, remote/distributed/distance worker) communication deals with the study of how people communicate to achieve individual and organizational goals when they, or their coworkers, work away from a central office. Telework researchers seek to understand and improve the communication experience of those who telework and those who work with teleworkers and to find effective ways to resolve the challenges presented by this context. Communication research on telework has focused on individual and organizational processes and outcomes that are altered and/or challenged given the spatial and temporal variations that differentiate remote from colocated work arrangements. Major conceptual areas of work include computer mediated communication, work/family balance and boundary management, isolation and relational challenges, management challenges, and outcomes including job satisfaction, organizational identification and commitment, performance/productivity, and turnover.