Temporal destination revisit intention: The effects of novelty seeking and satisfaction

Jang, SooCheong; Feng, Ruomei

doi:10.1016/j.tourman.2006.04.024

Cited by 449 publications

(112 citation statements)

References 64 publications

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“…In the context of marketing, novelty-seeking relates to variety-seeking, which is the tendency for consumers to switch away from a choice made on the most recent occasion (Ratner, Kahn, & Kahneman, 1999). According to Feng and Jang (2007), both theories are based on the common notion that consumers seek optimal levels of stimulation when they make a choice (Hebb & Thompson, 1954). experience meets or exceeds their expectations, they will be satisfied.…”

Section: Noveltymentioning

confidence: 99%

The Relationships among Tourist Novelty, Familiarity, Satisfaction, and Destination Loyalty: Beyond the Novelty-familiarity Continuum

Toyama¹,

Yamada²

2012

IJMS

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Novelty and familiarity play an important role in tourists' perceptions, and these have been regarded as contrasting concepts for a long time. However, recent cognitive science literature suggests that novelty and familiarity are separate concepts, independently influencing consumer behavior. Based on this, our study aims to examine the differences between the effects of novelty and familiarity on satisfaction and destination loyalty. These relationships are explored by analyzing the responses of tourists in Takayama City, Japan. The research model was tested using structural equation modeling (SEM) techniques. The results show that both novelty and familiarity contribute to destination loyalty; however, only novelty has an effect on the formation of satisfaction. Theoretical and managerial implications of these are also discussed.

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Section: Noveltymentioning

confidence: 99%

The Relationships among Tourist Novelty, Familiarity, Satisfaction, and Destination Loyalty: Beyond the Novelty-familiarity Continuum

Toyama¹,

Yamada²

2012

IJMS

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“…Several studies identified satisfaction with travel experience as the major antecedent of revisit intention (Oppermann, 2000;Baker & Crompton, 2000;Petrik et al, 2001;Kozak, 2001;Jang & Feng, 2007;Alexandris et al, 2006;Chi & Qu, 2008), and positive satisfaction has a positive influence on tourists' repurchase intention (Gotlieb et al, 1994). In contrast, Um et al (2006) found that satisfaction was insignificant in affecting revisit intention to Hong Kong for European and North American tourists.…”

Section: Revisit Intentionmentioning

confidence: 99%

“…In this sense, previous researches have examined factors influencing tourist behavior towards a repeat visitation. In tourism, major antecedents of revisit intention such as satisfaction (Baker & Crompton, 2000;Frochot & Hughes, 2000;Kozak, 2001Kozak, , 2003Petrik et al, 2001;Yuksel, 2001;Fuchs & Weiermair, 2003;Fallon & Schofield, 2003;Li & Carr, 2004;Jang & Feng, 2007), novelty seeking (Jang & Feng, 2007), perceived value (Petrik et al, 2001;Um et al, 2006;Chen & Tsai, 2007;Bigne et al, 2009), past vacation experience (Chen & Gursoy, 2001;Kozak, 2001;Petrik et al, 2001), safety (Chen & Gursoy, 2001), cultural differences (Reisinger & Turner, 1998;Chen & Gursoy, 2001), image (Ross, 1993;Milman & Pizam, 1995;Yoon & Uysal, 2005, Chi & Qu, 2008, motivation and satisfaction (Yoon & Uysal, 2005), and destination attributes (Akama, 2003;Chi & Qu, 2008;Zabkar et al, 2010) have been identified by various researchers. Chen & Tasi (2007) assert that "by understanding the relationships between future behavioral and its determinants, destination tourism managers would know better on how to build up an attractive image and improve their marketing efforts to maximize their use of resources" (p. 1116).…”

Section: Introductionmentioning

confidence: 99%

Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia

Som¹,

Marzuki²,

Yousefi³

et al. 2012

IJMS

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Revisit intention has been highlighted as an important research topic in competitive market of tourism destinations. Despite the considerable number of research on repeat visitors, it remains unclear why people undertake repeat visits and what kind of characteristics hold repeat visitors. This research aims to identify factors influencing repeat visitors to Sabah, Malaysia. The results of this study indicated that "destination image" and "relaxation and recreation" were the most important destination attributes and travel motives for repeat visitors to Sabah. Concerning their perception on destination loyalty, the study revealed that respondents were loyal to Sabah, intent to revisit and recommended Sabah as a holiday destination.

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“…Although there is no exact definition of destination loyalty (Kuusik et al, 2011), it is viewed as an intention to revisit the destination (Kozak, 2001;Jang & Feng, 2007) and as the tourist's perception of it as a recommendable place (Chen & Gursoy, 2001). Similarly, Kuenzel and Katsaris (2009) described post-visit behaviour as intention to return (purchase intention/loyalty) and recommendation through word-of-mouth (WOM).…”

Section: Destination Loyaltymentioning

confidence: 99%

Examining the Influence of Service Recovery Satisfaction on Destination Loyalty: A Structural Equation Modelling

Mohamad¹,

Abdullah²,

Mokhlis³

2011

JSD

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Total tourists' holiday experiences to a certain extent are affected by their experiences staying at a hotel. Although service providers strive for "doing it right" the first time, but service failures are inevitable in the hospitality industry. Most service providers usually undertake to recover the service failure, through efforts such as giving explanation, compensations and apology, when service failures occur. The main aim of this research is to explore the drivers of service recovery satisfaction among foreign tourists. Therefore, the primary focus of this research is to empirically test the performance of a pre-developed service satisfaction measurement in the hotel industry. The paper proposes a structural model of service recovery satisfaction on destination loyalty. Randomly-selected respondents from the population of international tourists departing from international airports were selected to be involved in the study. Initially, exploratory factor analysis (EFA) was performed to test the factorial validity of constructs. Confirmatory Factor Analysis (CFA), using AMOS, was used to test the goodness of the proposed hypothesised model designed to measure the performance of the identified factors as being attributed of service recovery satisfaction and destination loyalty. The results supported the proposed model: service recovery satisfaction has a significant influence on destination loyalty.

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Temporal destination revisit intention: The effects of novelty seeking and satisfaction

Cited by 449 publications

References 64 publications

The Relationships among Tourist Novelty, Familiarity, Satisfaction, and Destination Loyalty: Beyond the Novelty-familiarity Continuum

The Relationships among Tourist Novelty, Familiarity, Satisfaction, and Destination Loyalty: Beyond the Novelty-familiarity Continuum

Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia

Examining the Influence of Service Recovery Satisfaction on Destination Loyalty: A Structural Equation Modelling

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