The analysis of customer-satisfaction-related elements of ISO 14000 implementation: evidence from the food machinery industry

Petroni, Alberto

doi:10.1002/(sici)1099-0925(200003)7:1<1::aid-ema118>3.0.co;2-w

Cited by 11 publications

(5 citation statements)

References 12 publications

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“…This was reported in studies by the Hong Kong Industry department [6], Sayre [9], Poksinska et al [11], Lee [18] and Lin [19]. Apart from this, ''improvement in company service'' and ''improvement in management'' were mentioned too, both for studies on Asian and US companies [6,24,25,26]. Benefits related to profitability [15,16] and ''competitive product/service'' [17] were only mentioned in cases found in industrialized countries.…”

Section: Profitabilitymentioning

confidence: 87%

Implementing ISO 14001: is it beneficial for firms in newly industrialized Malaysia?

Tan

2005

Journal of Cleaner Production

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Section: Profitabilitymentioning

confidence: 87%

Implementing ISO 14001: is it beneficial for firms in newly industrialized Malaysia?

Tan

2005

Journal of Cleaner Production

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“…However, in none of the studies reviewed by the authors were all the benefits achieved. The introduction of the environmental certification allowed many firms to enhance their green image (Petroni, 2000) and hence, to improve their relationships with stakeholders (Azzone et al, 1997). It is also emphasized that the written procedures and instructions are a good way of introducing structures into a company, or getting better control of an organization.…”

Section: Motivation For Iso 14001 Certificationmentioning

confidence: 99%

Implementing ISO 14000 in Sweden: motives, benefits and comparisons with ISO 9000

Poksińska

Dahlgaard²,

Eklund³

2003

International Journal of Quality &Amp; Reliability Management

251

267

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ISO 14000 is based on the concept that better environmental performance can be achieved when environmental aspects are systematically identified and managed. Despite the growing interest in voluntary environmental management standards, little empirical information exists and only a few survey studies have been made. This paper contains an evaluation of results from a survey on ISO 14000 and ISO 9000 companies. The study presents experiences from the standards implementation processes in Sweden. It focuses on motives for implementation, perceived benefits and key implementation factors. Further, comparisons are made between ISO 14000 and ISO 9000 systems. Swedish companies mainly use the standard to demonstrate their commitment to environmental protection. Most benefits are also perceived in the improved relations with stakeholders and in marketing advantages. Since the standard requires companies to set their environmental policy and objectives themselves, the identification of environmental aspects was stated as most important and also as the factor requiring most effort. Organizations require their suppliers to implement ISO 9000 to a greater extent than ISO 14000.

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“…Various aspects of hotel customer satisfaction have been discussed extensively in the literature (Petroni, 2000;McColl-Kennedy and Schneider, 2000;Sheng and Liu, 2010;Sparks and Browning, 2011;Thirumalai and Sinha, 2011;O. Pappas et al, 2014;Bilgihan and Bujisic, 2015;Zhang et al, 2015;Yi and Nataraajan, 2018).…”

Section: Introductionmentioning

confidence: 99%

Impact of environment on hotel customer satisfaction in Southeast Asia: A study of online booking site reviews

Ding

Qing-ran

Rehman

et al. 2022

Front. Environ. Sci.

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This paper empirically analyzes the effect of the environment on hotel customer satisfaction in Southeast Asian countries, as reflected in reviews on online booking sites. The logistic regression method is applied to extract the estimations. The empirical outcomes reveal that the environment can significantly influence customer satisfaction, which means tourists are likely to maximize their satisfaction by choosing destinations that provide a good environment. In addition, room price, hotel location, and service quality can also increase customer satisfaction. Web-based customer reviews potentially affect the booking decisions of future tourists, who carefully evaluate reviewers’ comments when making decisions about accommodation. Hotel authorities in Southeast Asian countries can improve hotel service by adopting renewable energy resources, which may in turn increase the booking interest. Furthermore, customer feedback is an essential factor, and hotel authorities can improve hotel services by considering reviewers’ comments.

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The analysis of customer-satisfaction-related elements of ISO 14000 implementation: evidence from the food machinery industry

Cited by 11 publications

References 12 publications

Implementing ISO 14001: is it beneficial for firms in newly industrialized Malaysia?

Implementing ISO 14001: is it beneficial for firms in newly industrialized Malaysia?

Implementing ISO 14000 in Sweden: motives, benefits and comparisons with ISO 9000

Impact of environment on hotel customer satisfaction in Southeast Asia: A study of online booking site reviews

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