ISO 14000 is based on the concept that better environmental performance can be achieved when environmental aspects are systematically identified and managed. Despite the growing interest in voluntary environmental management standards, little empirical information exists and only a few survey studies have been made. This paper contains an evaluation of results from a survey on ISO 14000 and ISO 9000 companies. The study presents experiences from the standards implementation processes in Sweden. It focuses on motives for implementation, perceived benefits and key implementation factors. Further, comparisons are made between ISO 14000 and ISO 9000 systems. Swedish companies mainly use the standard to demonstrate their commitment to environmental protection. Most benefits are also perceived in the improved relations with stakeholders and in marketing advantages. Since the standard requires companies to set their environmental policy and objectives themselves, the identification of environmental aspects was stated as most important and also as the factor requiring most effort. Organizations require their suppliers to implement ISO 9000 to a greater extent than ISO 14000.
Many companies move from open-plan offices (OPO) to activity-based workplaces (ABWs). However, few studies examine the benefits and drawbacks following such a change. The aim of this study was to explore how physical conditions, office use, communication, privacy, territoriality, satisfaction and perceived performance change following a company's relocation from an OPO to an ABW. A mixed methods approach included pre-and post-relocation questionnaires and post-relocation focus groups, individual interviews and observations. The questionnaires enabled comparisons over time (n = 34) and broader analyses based on retrospective ratings of perceived change (n = 66). Results showed that satisfaction with auditory privacy, background noise, air quality, outdoor view and aesthetics increased significantly after relocation. Negative outcomes, such as lack of communication within teams, were perceived as being due to the high people-to-workstation ratio and lack of rules. Overall satisfaction with the physical work environment increased in the ABW compared to the OPO. Perceived performance did not change significantly.Practitioner Summary: Activity-based workplaces (ABWs) are commonly implemented although their effects on performance and well-being are unclear. This case study gives advice to stakeholders involved in office planning. Despite shortcomings with the people-to-workstation ratio and rules, employees showed improved satisfaction with auditory privacy and aesthetics in the ABW compared with the previous open-plan office.
Although the use of continuous improvement (CI) is widespread today, many organizations are faced with problems associated with both the implementation and long-term sustainability of their CI programmes. The purpose of this article is to identify factors important for the sustainable development of suggestion schemes. A case study has been performed in a company that was chosen because the suggestion scheme has been in existence for nine years with a activity level. The main method used is semi-structured interviews and the study of the long-term development has been complemented with previous research performed at the case study company. There seem to have been three periods in the development of the suggestion scheme. First, a period when the system was introduced by a champion (Initiation). Secondly, a period of decline in interest (Decline). Finally, a period of new interest when the suggestion scheme attracted new attention from employees (New Interest). A number of factors seem to in¯uence the sustainability of the suggestion scheme. (1) A champion initiated the suggestion scheme in 1993.(2) The system has been simple and easy to adjust to suit the interests of the stakeholders within the organization. Furthermore it was not too time consuming for anyone involved. (3) Commitment both from managers and shop-¯oor workers has been an important aspect of the sustainability of the system. (4) Also important was quick feedback to employees submitting suggestions.
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