The antecedent role of personal environmental values in the relationships among trust in companies, information processing and risk perception

Tortosa-Edo, Vicent; Navarro, Miguel Angel López; Llorens-Monzonís, Jaume; Rodríguez-Artola, Rosa M.

doi:10.1080/13669877.2013.841726

Cited by 39 publications

(19 citation statements)

References 65 publications

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“…In the measurement of TPI, this study refers to indicators used by other scholars (Tortosa‐Edo et al, ), adjusting them to suit the Chinese context. In our formal survey, we used six questions (Table ) as observable variables of the trust dimension.…”

Section: Methodsmentioning

confidence: 99%

“…Allum () measures trust using two dimensions: competence and care. A study by Tortosa‐Edo, Lopez‐Navarro, Llorens‐Monzonis, and Rodrigue‐Zartola () focuses on how trust affects risk information processing and develops a trust measurement centered on confidence and competence. Because of differences among administrative systems, the dimensions of TPI measurement vary from country to country.…”

Section: Literature Reviewmentioning

confidence: 99%

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Understanding sustainable disaster mitigation of stakeholder engagement: Risk perception, trust in public institutions, and disaster insurance

Tan

Lin

et al. 2019

Sustainable Development

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Many rural settlements in China's western mountainous regions are affected by mountain disasters, such as landslides and mudslides. For residents living in landslide‐prone areas, behaviors related to disaster risk mitigation (such as purchasing disaster insurance) are inevitably affected by disaster risk perception. Due to the substantial differences in disaster occurrence patterns, landslide‐related insurance research is relatively rare compared with insurance research focused on other types of natural disasters (e.g., floods and droughts). Based on the results of questionnaires administered in landslide‐prone areas in Chongqing, China, this paper uses partial least squares structural equation modeling (PLS‐SEM) to investigate the relationships among the questionnaire respondents' risk perception, trust in public institutions (TPI), and willingness to buy disaster insurance (WBDI). The results reveal that risk perception and TPI directly affect WBDI. Here, competence, participation, possibility perception, and fear perception are significantly positively correlated to WBDI, whereby fear perception has the largest impact, followed by possibility perception, competence, and participation. In addition, TPI indirectly affects WBDI through risk perception. Here, competence reduces fear perception and indirectly reduces WBDI. The implications of these results for theory are discussed. This study introduces a new method to support disaster risk mitigation‐related decision making that can be useful to governments and individuals.

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Section: Methodsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Understanding sustainable disaster mitigation of stakeholder engagement: Risk perception, trust in public institutions, and disaster insurance

Tan

Lin

et al. 2019

Sustainable Development

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show abstract

“…Indeed, risk perception may be influenced by the actions of those institutions, such as companies, associated with either the cause of risk or the risk itself (Renn and Benighaus, 2013). Moreover, as Luhman (1990) suggests, risk perception may be a result of social communication, so companies will try to improve their communication policy in order to better manage their relations with citizens, and thereby reduce the perception of risk (Hurlimann et al, 2008;Tortosa et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

Firm-local community relationships in polluting industrial agglomerations: How firms' commitment determines residents' perceptions

Navarro

Tortosa-Edo

Castán-Broto

2018

Journal of Cleaner Production

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This research contributes to the literature on the management of firm-local community relationships in polluting industrial agglomerations. Taking as reference a previous quantitative study on residents' perceptions of economic benefits and risk in the vicinity of two Spanish petrochemical complexes (Castellón and Tarragona), the aim of this paper is to analyse how companies in the two areas have built and manage, individually and collectively, their relations with the local community, while assessing the extent to which a more committed management has resulted in a more favourable perception by the public. For this purpose, we conducted indepth interviews with managers of the main companies on the two sites. The results show different patterns of behaviour by firms in the two industrial agglomerations. Companies located in the area of Tarragona, where citizens' perceptions were more favourable, have historically been more committed to building stronger socioeconomic links with the local community and encouraging a sense of community, and to making greater efforts to engage local residents through a process of dialogue. Moreover, the existence of a collective strategy in Tarragona, coordinated through a local industry association, has also played an important role in facilitating the industry's relationship with the local community. The findings of the study suggest the need to consider the industrial agglomeration and the firms' collective actions in research on relationships with the local community alongside actions by individual companies.

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“…Dual process models have labeled the former strategy as elaboration (Eveland & Dunwoody, 2002) or systematic processing (Griffin, Dunwoody, & Neuwirth, 1999). The latter strategy, which essentially refers to selective scanning of mediated information (Eveland & Dunwoody, 2002;Schemer, Matthes, & Wirth, 2008), has been used as an indicator of heuristic processing (e.g., Kahlor, Dunwoody, Griffin, Neuwirth, & Giese, 2003;Tortosa-Edo, López-Navarro, Llorens-Monzonís, & Rodríguez-Artola, 2014).…”

Section: Literature Reviewmentioning

confidence: 99%

Interactivity as a Double-Edged Sword: Parsing Out the Effects of Modality Interactivity on Anti-Smoking Message Processing and Persuasion

Ahn

Lim

2019

Journalism & Mass Communication Quarterly

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This study combines the heuristic-systematic model of persuasion with user interface literature to examine how website interactivity influences processing of anti-smoking messages and smoking outcome beliefs. We conducted a pilot experiment with 112 current smokers and found that the interactive website elicited more heuristic processing among participants, which diminished their outcome beliefs and website attitudes. However, their positive interface perception functioned as a salient cue that led to greater systematic processing, which outperformed the negative impact of interactivity. It is recommended for future research to examine the effect of interactivity on persuasion with other types of interface features and health messages.

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The antecedent role of personal environmental values in the relationships among trust in companies, information processing and risk perception

Cited by 39 publications

References 65 publications

Understanding sustainable disaster mitigation of stakeholder engagement: Risk perception, trust in public institutions, and disaster insurance

Understanding sustainable disaster mitigation of stakeholder engagement: Risk perception, trust in public institutions, and disaster insurance

Firm-local community relationships in polluting industrial agglomerations: How firms' commitment determines residents' perceptions

Interactivity as a Double-Edged Sword: Parsing Out the Effects of Modality Interactivity on Anti-Smoking Message Processing and Persuasion

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