1992
DOI: 10.1108/00242539210017699
|View full text |Cite
|
Sign up to set email alerts
|

The Application of Counselling Concepts to Interviewing in Reference Services

Abstract: Identifies concepts adopted in interviewing clients during counselling. Explains their use in counselling and discusses their application to interviewing enquiries by reference librarians or information specialists. The concepts considered are: empathy, respect, concreteness, genuineness, immediacy, positive regard, understanding, unconditional regard, congruence and confrontation. Stresses the importance of establishing the correct relationship throughout the reference interview.

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1

Citation Types

0
5
0

Year Published

1997
1997
2019
2019

Publication Types

Select...
4
1
1

Relationship

0
6

Authors

Journals

citations
Cited by 6 publications
(5 citation statements)
references
References 2 publications
0
5
0
Order By: Relevance
“…The genuineness, identified earlier by Afolabi (1992), features in other works as well: 'Helpers willing to be open and honest about themselves have a tremendous advantage. They can forget themselves and so give themselves much more freely to the task at hand.…”
mentioning
confidence: 87%
See 1 more Smart Citation
“…The genuineness, identified earlier by Afolabi (1992), features in other works as well: 'Helpers willing to be open and honest about themselves have a tremendous advantage. They can forget themselves and so give themselves much more freely to the task at hand.…”
mentioning
confidence: 87%
“…What is required is willingness to recognize that someone else's ways of perceiving are equally real to him' (Combs et al, 1978, p. 132). Afolabi (1992) adds to this, respect, concreteness and genuinenessother counselling concepts that can be used in a library reference interview. Combs et al (1978) say good helpers possess several traits: they are knowledgeable and believe in what they know, they are focused on people, they feel adequate as a person and can share self to create relationships, they believe in their purpose, they use a method/technique that fits them and is genuine to them (pp.…”
mentioning
confidence: 99%
“…Rather, it is declared that clients who use technology will receive therapy services if (1) therapy is acted far more than an inward connection with clients' body and (2) there is an improved mediated access to counselling services (Coman, Burrows, & Evans, 2001). Regarding the first condition, some set of conditions encapsulates administrative and interactive steps that have to happen as in in-office setting (Granick, 2011;Afolabi, 1992). On the side of administrative steps, any kind of counselling designs, treatments and organization of therapy should be optimized for technology-based environment.…”
Section: Counselling Module Of Presencementioning
confidence: 99%
“…Rather, it is declared that clients who uses technology will receive therapy services if (1) therapy is acted far more than an inward connection with clients' body and (2) there is an improved mediated access to counselling services (Coman, Burrows, & Evans, 2001). Regarding the first condition, some set of conditions encapsulates administrative and interactive steps that has to happen as in in-office setting (Granick, 2011;Afolabi, 1992). On the side of administrative steps, any kind of counselling designs, treatments and organization of therapy should be optimized for technology-based environment.…”
Section: Counselling Module Of Presencementioning
confidence: 99%