The application of Kano model in the healthcare industry: a systematic literature review

Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju

doi:10.1080/14783363.2017.1328980

Cited by 102 publications

(80 citation statements)

References 34 publications

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“…The quality characteristics from customers' concern are designed and assured in production system. The processes consisting of identified key quality characteristic are also identified as key processes [5][6][7][8]. However, the identified key processes and quality characteristics solely depend on product quality characteristics, which ignore the influence of some key process parameters.…”

Section: Introductionmentioning

confidence: 99%

Key Process and Quality Characteristic Identification for Manufacturing Systems using Dynamic Weighting Function and D-S Evidence Theory

Yuan¹

2018

IJPE

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Monitoring and controlling of process and quality characteristic for manufacturing system is a key issue in closed-loop quality control. Meanwhile, it is challenging due to the modern manufacturing system generally consists of hundreds of processes that are aligned to produce a specific end product. And the output quality of each individual process may be judged by dimensional quality characteristics. Each process and quality characteristic being monitored is costly and impractical. This paper attempts to provide a systematic approach to identify the key processes and quality characteristics simultaneously. Firstly, a modified casual matrix is used to acquire the correlation data between process and characteristic. The correlation degree is weighted by dynamic weighting function based on the importance of quality characteristics. Then, the triangular fuzzy function is used to construct the frame of discernment based on single index (quality characteristic). The mass functions that represent the degree of belief supported are determined and treated as pieces of evidence. Afterward, all of the evidence are combined by D-S (Dempster-Shafer) fusion rules. In addition, key quality characteristics are also identified based on the cumulative sum of the weighted score and Pareto Principle simultaneously. Finally, the usefulness of proposed approach is verified by a real-time dense medium coal preparation case.

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Section: Introductionmentioning

confidence: 99%

Key Process and Quality Characteristic Identification for Manufacturing Systems using Dynamic Weighting Function and D-S Evidence Theory

Yuan¹

2018

IJPE

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“…Motivation was investigated by measuring users' expectation towards a fall prevention smartphone application and their satisfaction with these features. This approach is based on the Kano-Model, known from user oriented product development [18]. Within the healthcare sector it is a less used but still a promising approach to design healthcare interventions and services according to users' needs to support motivation to use and thereby gain users acceptance [18].…”

Section: Designmentioning

confidence: 99%

“…This approach is based on the Kano-Model, known from user oriented product development [18]. Within the healthcare sector it is a less used but still a promising approach to design healthcare interventions and services according to users' needs to support motivation to use and thereby gain users acceptance [18]. During a prior expert workshop the 17 product features were defined based on expertise of treating physicians, app designers, and patients.…”

Section: Designmentioning

confidence: 99%

Satisfying Product Features of a Fall Prevention Smartphone App and Potential Users� Willingness to Pay: Web-Based Survey Among Older Adults (Preprint)

Rasche¹,

Mertens²,

Brandl³

et al. 2017

Preprint

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Background: Falls and fall-related injuries are a major challenge for healthcare systems worldwide as a substantial proportion of falls occur for older adults who are neither frail nor at high risk. Hence, preventive measures are needed, sensitizing older adults for their possible fall risk. Health applications seem to be a promising attempt to address this problem, as they enable users to assess their individual fall risk on their own. Objective: Identify product features of a fall prevention smartphone application which increase or decrease users' satisfaction and therefore their motivation to use such an application. Additionally willingness-to-pay was assessed to get to know how such an application could be monetarized. Methods: A total of 96 participants completed an open self-selected Web-based survey. Participants answered various questions regarding health status, subjective and objective fall risk, and technical readiness. Seventeen predefined product features of a fall prevention smartphone application were rated according the Kano model by participants. This model is known from user oriented product development and captures expectations towards and satisfaction by a product. Results: Five product features were identified to increase users' acceptance including a checklist of typical tripping hazards, an emergency guideline in case of a fall incidence, description of exercises and integrated workout plans which decrease risk of falling. Participants' willingness-to-pay was assessed after all 17 product features were rated and revealed a monthly payment rate of €7.56 Euros (SD = 12.6). Conclusions:The results show various motivating product features that should be incorporated into a fall prevention smartphone application. Our results show aspects that fall prevention and intervention designers should keep in mind to encourage individuals to start joining their program and facilitate long-term user engagement, resulting in a greater interest in fall risk prevention. Trial Registration: Not applicable.

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“…At the same time, he pointed out that there is a lack of systematic literature on the research and application of Kano model, causing the future research direction of Kano model is foggy to grasp [6]. Materla (2017) teased the Kano model literature which applied to the medical and health service industry, publishing in Science Direct, Google Scholar, and Web of Science, setting the search keywords as "Kano model" "healthcare""service quality" during the period from 2002 to 2016. The related literature found that the application of the Kano model in the healthcare industry is still immature.…”

Section: Introductionmentioning

confidence: 99%

“…To improve the service quality of the healthcare industry, it is necessary to integrate the Kano model with other methods (such as QFD, SERVQUAL, etc.) to obtain customer demand information effectively [7].…”

Section: Introductionmentioning

confidence: 99%

Future Direction and Visual Analysis of Kano Model: A Literature Review

Meng¹,

Dong²

2018

JSSM

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The application of Kano model in the healthcare industry: a systematic literature review

Cited by 102 publications

References 34 publications

Key Process and Quality Characteristic Identification for Manufacturing Systems using Dynamic Weighting Function and D-S Evidence Theory

Key Process and Quality Characteristic Identification for Manufacturing Systems using Dynamic Weighting Function and D-S Evidence Theory

Satisfying Product Features of a Fall Prevention Smartphone App and Potential Users� Willingness to Pay: Web-Based Survey Among Older Adults (Preprint)

Future Direction and Visual Analysis of Kano Model: A Literature Review

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