The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers

Xie, Hui; Kerstetter, Deborah L.; Mattila, Anna S.

doi:10.1016/j.ijhm.2011.03.007

Cited by 79 publications

(76 citation statements)

References 45 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The selection of destinations has strong ties with the attributes and attractions that passengers can find on the cruise ship, so the intention of buying a product is determined by the itinerary and services offered on board (Xie, Kerstetter & Mattila, 2012).…”

Section: Introductionmentioning

confidence: 99%

Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)

Ruiz¹,

González

Zamora

2018

TMS

View full text Add to dashboard Cite

Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions. Keywords:Cluster analysis, destination image, cruise passengers satisfaction, destination loyalty, cruise tourism. ResumenEl turismo de cruceros es un sector que ha experimentado un enorme desarrollo en el mundo en las últimas décadas. Las relaciones que se producen entre los diferentes agentes que interactúan en esta industria, pasajeros, tripulación y residentes, son cruciales para la satisfacción de los visitantes y para el éxito del destino turístico. El estudio ha analizado las diferentes tipologías de cruceristas que arriban al puerto de Málaga y su percepción de la ciudad a través de la imagen del destino, la satisfacción y la lealtad al destino. Un análisis cluster demostró la existencia de cuatro grupos de pasajeros claramente diferenciados, cuyas opiniones pueden dar una respuesta específica, para avanzar en la consolidación de Málaga como destino turístico de calidad. Desde un punto de vista práctico, discutiremos en las conclusiones las recomendaciones para la adecuada gestión de las atracciones turísticas dedicadas al sector de los cruceros.Palabras clave: Análisis cluster, Imagen del destino, Satisfacción del crucerista, Lealtad al destino, Turismo de cruceros.

show abstract

Section: Introductionmentioning

confidence: 99%

Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)

Ruiz¹,

González

Zamora

2018

TMS

View full text Add to dashboard Cite

show abstract

“…In this paper we consider a service supply chain (SSC) to be a supply chain supporting service rendition. Cruise ships today are not just a mode of transport ferrying travelers to exotic destinations and equipped with various and numerous amenities (Xie, Kerstetter, & Mattila, 2012), but have grown to become a destination themselves (Papathanassis, 2012;Véronneau & Roy, 2011) like many other modern hospitality and resort settings. The food and beverage offering is therefore an important part of the onboard experience (Erkoc, Iakovou, & Spaulding, 2005;Qu & Ping, 1999), and while it constitutes a majority of the supplies loaded for the duration of the week, other, various supplies also need to find their way on board (Véronneau & Roy, 2009a).…”

Section: Introductionmentioning

confidence: 99%

Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain

Véronneau

Roy

Beaulieu

2015

Tourism Management Perspectives

View full text Add to dashboard Cite

“…Although studies that are focused on specific regions or sample characteristics have their place, developing research methods applicable to the industry as a whole-that identify push and pull factors representative of cruising and cruise destinations in general-will allow future research to be conducted in a more efficient manner and permit comparisons across cruise regions and sample groups. Many studies in the literature have obtained relatively-large samples that represent more than a single geographical region or cruise market by utilizing online panel surveys (CLIA, 2008(CLIA, , 2011bHung & Petrick, 2010, 2011a, 2011bXie, et al, 2012). This approach has been adopted in the present study, which thus addresses a number of the limitations and gaps found in the literature in order to produce more generalisable results and develop a more complete understanding of the push and pull factors that relate to cruise tourism.…”

Section: Limitations Found In the Cruise Literaturementioning

confidence: 99%

“…Few researchers have conducted dedicated studies into the pull factors of cruise motivation (Field et al, 1985;T. Huang, 2009;Jones, 2011;Xie et al, 2012) and only Jones (2011) and T.…”

Section: Cruise Vacation Pull Factorsmentioning

confidence: 99%

See 1 more Smart Citation

Cruise tourists’ perceptions of destination: Exploring push and pull motivational factors in the decision to take a cruise vacation

Whyte¹

View full text Add to dashboard Cite

Cruise tourism is an increasingly popular and profitable industry that has been experiencing growth rates since the 1980s that are greater than the travel industry as a whole. Despite this growth, research about cruise tourism remains relatively underrepresented in the academic literature, with limited research into the motivational factors that influence the decision to take a cruise vacation. This research explores the motivational factors that influence the decisions of tourists to take a cruise vacation by using the push-pull framework. Push factors are the internal psychological motives that drive the need or desire to travel (Crompton, 1979) while pull factors are the specific attributes of the cruise destination (onboard and onshore) that draw tourists towards a specific cruise line, ship, or destination.Research was conducted using a mixed-methods approach in a three-stage sequential design. In the first stage of research, one-on-one interviews (20 participants) were conducted to explore participants' personal constructs of destination image in the context of cruise vacations. RepertoryGrid Analysis and open-ended questions were used to identify the onboard and onshore attributes that travellers use to compare and differentiate between cruise vacations. The responses were presented from the cruise travellers' point of view, representing personally relevant criteria that are used in the decision-making process (Coshall, 2000;Hankinson, 2004;Young, 1995).These results were then used to create a new measurement scale for cruise destination attributes that accounts for the unique aspects of cruising and that allows researchers to separately measure the importance of both onboard and onshore attributes.In the second stage, online surveys (344 participants) were conducted to refine the list of attributes elicited from Stage 1 to a quantity that is suitable for inclusion in a quantitative survey instrument in Stage 3. The online survey also tests the ability of the instrument to determine the relative importance of onboard and onshore attributes in tourists' choice of a specific cruise.The refined cruise destination attribute scale in the Stage 3 online study (503 participants) permitted, for the first time, an effective measurement of the relative importance of onboard and onshore attributes in tourist choices of a specific cruises. The results revealed that, when deciding on a cruise vacation, the majority of travellers place greater importance on the onboard attributes than on the onshore attributes. This supports the recent development by the cruise industry of new ships that are self-contained destinations, and of marketing campaigns that position the cruise ship as the focal point of cruise vacations, with cruise destinations being of secondary importance (Weaver, 2005c;Weeden et al., 2011;Wood, 2000). Although onboard attributes were of greater importance overall to many participants, this was not true for all. Further analysis identified three distinct groups: firstly, the onboard preference gro...

show abstract

The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers

Cited by 79 publications

References 45 publications

Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)

Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)

Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain

Cruise tourists’ perceptions of destination: Exploring push and pull motivational factors in the decision to take a cruise vacation

Contact Info

Product

Resources

About