The best teams are emotionally literate

Abstract

Proposes that emotional intelligence (Ei) enables teams to boost their performance. Looks at five Ei team competencies which build on individual Ei skills. These are inclusiveness, adaptability, assertiveness, empathy, and influence. However, these competencies are not enough on their own. There also has to be “a bridge of intent” where each member of the team commits to increasing his or her self‐understanding. In this respect Ei is not a static skill but becomes the way the team does business. Concludes that those teams which develop their Ei are likely to have far more initiative in dealing with organisational challenges, will be far better at addressing ongoing concerns such as stress, change and conflict and will genuinely get more out of work.

Cross-functional interface and disruption in CRM projects: Is marketing from Venus and information systems from Mars?

“…Marketing/sales and management personnel may dismiss the effects of disruptions and be overly optimistic relative to the realities of instituting new technical specifications for CRM installations and upgrades, but our findings suggest teams will function better if members are empathetic or "emotionally literate" (cf., Welch, 2003) regarding the challenges confronting other team members and functional areas. Indeed, Rapisarda (2002) finds that team cohesiveness and performance increases as members' "emotional intelligence"-the ability to perceive, express, understand, use, and manage emotions-increases.…”

Relación entre la Inteligencia Emocional del líder y el Flow de sus seguidores

“…A nivel organizacional las habilidades emocionales se muestran imprescindibles en la gestión del capital psicológico debido a la importancia del contagio emocional tanto en la interacción entre los mismos trabajadores y trabajadoras como con sus líderes (Bono y Ilies, 2006). En esta línea, Welch (2003) argumentó que la inteligencia emocional permite a los equipos aumentar su rendimiento. Su investigación demostró que al igual que los individuos, los equipos más eficaces son los emocionalmente más inteligentes y que cualquier equipo puede mejorar y alcanzar niveles más altos de inteligencia emocional.…”

Establishing linkages between emotional intelligence and transformational leadership

“…Welch[ 5 ] said that EI enables teams to boost their performance. In an era of teamwork, it is essential to figure out what makes teams work.…”