The Biggest Critical Failure Factors in ERP Implementation

Abstract

This paper examines ERP implementation and its critical failure factors in ERP implementation. We focused on the five famous ERP implementation based on which we identified the most common issues during ERP implementation. The main part deals with poor planning and its impact on ERP implementation and provides different views and recommendation to avoid failure in ERP implementation.

Critical Success Factors in ERP System Adoption: Comparative Analysis of the Private and the Public Sector

“…Use of steering committee for project activity control: Ahmad & Cuenca, 2013; Ahmed & Khan, 2013;Ngai et al, 2008;Remus, 2007;Shaul & Tauber, 2012;Norton, 2015. CSF 18. Implementation team structure and competence: Al-Fawaz et al, 2010;Amini & Sadat, 2013;Dezdar & Sulaiman, 2009;Doom et al, 2010;Finney & Corbett, 2007;Sánchez & Pérez-Bernal, 2007;Nah & Delgado, 2006;Remus, 2007;Shaul & Tauber, 2012;Tarhini et al, 2015;Peci & Vazan, 2014. CSF 19. Involvement of end users in ERP adoption and implementation activities: Al-Fawaz et al, 2010;Dezdar & Sulaiman, 2009;Finney & Corbett, 2007;Ganesh & Mehta, 2010;Nah & Delgado, 2006;Ngai et al, 2008;Shaul & Tauber, 2012;Françoise et al, 2009. CSF 20.…”

“…Existence of appropriate information infrastructure and competence for use of information technologies: Ahmad & Cuenca, 2013; Ahmed & Khan, 2013;Finney & Corbett, 2007;Ganesh & Mehta, 2010;Kronbichler et al, 2009;Ngai et al, 2008. CSF 22. Completion of system testing and conversion: Ahmad & Cuenca, 2013; Ahmed & Khan, 2013;Ansarinejad et al, 2011;Dezdar & Sulaiman, 2009;Doom et al, 2010;Finney & Corbett, 2007;Ganesh & Mehta, 2010;Sánchez & Pérez-Bernal, 2007;Kronbichler et al, 2009;Nah & Delgado, 2006;Ngai et al, 2008;Remus, 2007;Shaul & Tauber, 2012;Peci & Vazan, 2014. CSF 23. Representation of the key features of ERP system and choice of ERP solutions based on these: Ahmad & Cuenca, 2013; Ahmed & Khan, 2013;Al-Fawaz et al, 2010;Dezdar & Sulaiman, 2009;Doom et al, 2010;Finney & Corbett, 2007;Ganesh & Mehta, 2010;Kronbichler et al, 2009;Remus, 2007;Norton, 2015;Agaoglu et al, 2015. Tab.…”

“…CSF 27. ERP vendor selection: Ansarinejad et al, 2011Finney & Corbett, 2007;Ganesh & Mehta, 2010;Sánchez & Pérez-Bernal, 2007;Nah & Delgado, 2006;Ngai et al, 2008;Shaul & Tauber, 2012;Saade & Nijher, 2016;Agaoglu et al, 2015;Tarhini et al, 2015;Peci & Vazan, 2014. CSF 28. User training scope and quality: Ahmed & Khan, 2013;Al-Fawaz et al, 2010;Ansarinejad et al, 2011;Dezdar & Sulaiman, 2009;Doom et al, 2010;Ganesh & Mehta, 2010;Sánchez & Pérez-Bernal, 2007;Nah & Delgado, 2006;Ngai et al, 2008;Remus, 2007;Shaul & Tauber, 2012;Norton, 2015;Agaoglu et al, 2015;Tarhini et al, 2015;Peci & Vazan, 2014. CSF 29.…”

“…ERP vendor selection: Ansarinejad et al, 2011Finney & Corbett, 2007;Ganesh & Mehta, 2010;Sánchez & Pérez-Bernal, 2007;Nah & Delgado, 2006;Ngai et al, 2008;Shaul & Tauber, 2012;Saade & Nijher, 2016;Agaoglu et al, 2015;Tarhini et al, 2015;Peci & Vazan, 2014. CSF 28. User training scope and quality: Ahmed & Khan, 2013;Al-Fawaz et al, 2010;Ansarinejad et al, 2011;Dezdar & Sulaiman, 2009;Doom et al, 2010;Ganesh & Mehta, 2010;Sánchez & Pérez-Bernal, 2007;Nah & Delgado, 2006;Ngai et al, 2008;Remus, 2007;Shaul & Tauber, 2012;Norton, 2015;Agaoglu et al, 2015;Tarhini et al, 2015;Peci & Vazan, 2014. CSF 29. Extent of use and scope of responsibility of consultants: Ahmad & Cuenca, 2013; Ahmed & Khan, 2013;Al-Fawaz et al, 2010;Amini & Sadat, 2013;Ansarinejad et al, 2011;Dezdar & Sulaiman, 2009;Doom et al, 2010;Finney & Corbett, 2007;Sánchez & Pérez-Bernal, 2007;Ngai et al, 2008;Shaul & Tauber, 2012;Agaoglu et al, 2015;Tarhini et al, 2015;Peci & Vazan, 2014. CSF 30.…”

“…User training scope and quality: Ahmed & Khan, 2013;Al-Fawaz et al, 2010;Ansarinejad et al, 2011;Dezdar & Sulaiman, 2009;Doom et al, 2010;Ganesh & Mehta, 2010;Sánchez & Pérez-Bernal, 2007;Nah & Delgado, 2006;Ngai et al, 2008;Remus, 2007;Shaul & Tauber, 2012;Norton, 2015;Agaoglu et al, 2015;Tarhini et al, 2015;Peci & Vazan, 2014. CSF 29. Extent of use and scope of responsibility of consultants: Ahmad & Cuenca, 2013; Ahmed & Khan, 2013;Al-Fawaz et al, 2010;Amini & Sadat, 2013;Ansarinejad et al, 2011;Dezdar & Sulaiman, 2009;Doom et al, 2010;Finney & Corbett, 2007;Sánchez & Pérez-Bernal, 2007;Ngai et al, 2008;Shaul & Tauber, 2012;Agaoglu et al, 2015;Tarhini et al, 2015;Peci & Vazan, 2014. CSF 30. Software vendor's support level: Ahmed & Khan, 2013;Al-Fawaz et al, 2010;Dezdar & Sulaiman, 2009;Doom et al, 2010;Ganesh & Mehta, 2010;King & Burgess, 2006;Kronbichler et al, 2009;Remus, 2007;Shaul & Tauber, 2012;Norton, 2015;Agaoglu et al, 2015;Tarhini et al, 2015;…”