The bittersweet escape to information technology: An investigation of the stress paradox of social network sites

Cheikh‐Ammar, Mustapha

doi:10.1016/j.im.2020.103368

Cited by 17 publications

(14 citation statements)

References 148 publications

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“…Regarding remote work, which represents the focus of this study, high levels of technostress were significantly influenced by age, higher ranking roles, female gender, and a poor working environment ( Benlian, 2020 ; Cheikh-Ammar, 2020 ). The analysis clearly points to an increase in digital life among elderly people.…”

Section: Discussionmentioning

confidence: 99%

Technostress at work during the COVID-19 lockdown phase (2020–2021): a systematic review of the literature

et al. 2023

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Technostress is a psychosocial phenomenon associated with the use of technologies to the detriment of health, the same one that during the pandemic was accelerated in the work considering home confinement. This work aims to systematize the main research on the impact of technostress at work during the severe confinement stage of the pandemic, between the years 2020 and 2021, with the purpose of identify and evaluate its main determining factors. A systematic review of the literature was carried out during COVID-19, using the words “technostress work COVID-19.” The works found focus mainly on analyzing the creators and inhibitors of technostress in workers, as well as the main consequences of the materialization of this technological risk associated with work performance during the stage of confinement by COVID-19. Techno invasion and techno overload were identified as the main techno stressors, with the main type of technostress appreciated in the literature being techno fatigue. Technostress is identified as a problem that had direct and relevant effects during the season of severe confinement and remote work at home due to COVID-19; highlighting techno fatigue as the most frequent type of stress, and techno stressors such as techno invasion and overload as the ones that presented the highest incidence.

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Section: Discussionmentioning

confidence: 99%

Technostress at work during the COVID-19 lockdown phase (2020–2021): a systematic review of the literature

et al. 2023

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“…This is not consistent with prior findings in normal life or work contexts. For instance, the findings of Cheikh-Ammar (2020) indicated that distress relief offered by a SNS can motivate users to continue their usage of SNS. A possible reason is that not all CTMA users emphasize the value of distress relief when using CTMA, as we found that perceived distress relief has a significant influence on continuance usage particularly for users who had not been tested for COVID-19 ( β = 0.283, p < 0.05).…”

Section: Discussionmentioning

confidence: 99%

“…Past IS literature has used perceived usefulness (Bhattacherjee et al. , 2018) and stress reduction (Cheikh-Ammar, 2020; Eisel et al. , 2014) to reflect the beneficial outcomes of using an IS.…”

Section: Research Model and Hypothesis Developmentmentioning

confidence: 99%

Coping with COVID-19 using contact tracing mobile apps

Li²,

Fu³

2023

IMDS

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PurposeTo cope with the COVID-19 pandemic, contact tracing mobile apps (CTMAs) have been developed to trace contact among infected individuals and alert people at risk of infection. To disrupt virus transmission until the majority of the population has been vaccinated, achieving the herd immunity threshold, CTMA continuance usage is essential in managing the COVID-19 pandemic. This study seeks to examine what motivates individuals to continue using CTMAs.Design/methodology/approachFollowing the coping theory, this study proposes a research model to examine CTMA continuance usage, conceptualizing opportunity appraisals (perceived usefulness and perceived distress relief), threat appraisals (privacy concerns) and secondary appraisals (perceived response efficacy) as the predictors of individuals' CTMA continuance usage during the pandemic. In the United States, an online survey was administered to 551 respondents.FindingsThe results revealed that perceived usefulness and response efficacy motivate CTMA continuance usage, while privacy concerns do not.Originality/valueThis study enriches the understanding of CTMA continuance usage during a public health crisis, and it offers practical recommendations for authorities.

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“…The last decade has seen a surge in research focussing on the dark side of technology (Tarafdar et al, 2013;Cheikh-Ammar, 2020), particularly highlighting the grey effects of human-computer interaction (HCI) (Fox and Moreland, 2015;Baccarella et al, 2018Baccarella et al, , 2020. Stress related to the use of HCI is one such example of adverse outcomes that have emerged as a critical issue.…”

Section: Introductionmentioning

confidence: 99%

“…Hence, with the rise of computing in everyday life (Legner et al. , 2017) and with the increasing importance of technologies people's personal and social lives (Cheikh-Ammar, 2020; Gao et al. , 2010; Syn et al.…”

Section: Introductionmentioning

confidence: 99%

Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India

Nayak

Budhwar

2022

AJIM

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PurposeNowadays, technostress is a common problem for many organisations. The purpose of this research is to investigate the underlying mechanisms under which enterprise social networks (ESNs) leads to technostress and their consequences.Design/methodology/approachThe authors collected data from 242 employees working in research and development (R&D) centres in India and analysed the data using partial least squares structural equation modelling (PLS-SEM).FindingsThe findings of the study contribute to the growing body of knowledge in “dark side of social media research” by researching the phenomenon of higher use of ESNs in organisations and the consequences while theoretically delineating the effect of social, hedonic and cognitive use of ESNs in organisations on technostress, thus extending prior research on adverse impact of social media and technostress research. The results revealed that both ESNs’ need and technostress is adversely related to mental health, performance and greater turnover intention, and perceived organisation support (POS) played a moderating role in this relationship such that with higher POS, employee turnover intention reduces. By uncovering the role of POS as a potential moderator, the findings provide empirical evidence for POS and technostress in organisations, thus offering practical implications for the ESNs strategists, managers and practitioners to develop ESNs’ usage policies to avoid adverse outcomes of technostress in organisations.Research limitations/implicationsThis research advances theoretical understanding of the relationship between ESNs, technostress, mental health, performance and turnover” intention while contributing extensively to the technostress literature and to the scholarship of ESNs. In addition, by uncovering the role of perceived organisational support as a potential moderator, this study contributes to the existing literature on POS.Practical implicationsThe empirically tested model delivered by this research will enable organisations to understand different excessive usage patterns of ESNs at work, which contribute to negative outcomes for organisations and employees. The findings support the maintenance of social life at work affecting better employee mental health, and the application of cognitive use of ESNs can reduce technostress. Hence, organisational strategies should implement employee policies and interventions that facilitate better work–social life and well-being, simultaneously encouraging usage of ESNs largely for work-related information transmission and sharing within the organisations.Originality/valueThis study constructed a moderated-mediation model by introducing the potential mediating effect of technostress, mental health and performance and the moderating effect of POS to reveal the mechanism through which ESNs related to technostress, mental health, performance and turnover intention in the Indian context.

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The bittersweet escape to information technology: An investigation of the stress paradox of social network sites

Cited by 17 publications

References 148 publications

Technostress at work during the COVID-19 lockdown phase (2020–2021): a systematic review of the literature

Technostress at work during the COVID-19 lockdown phase (2020–2021): a systematic review of the literature

Coping with COVID-19 using contact tracing mobile apps

Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India

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