The Case of ISO 9000 Quality Management System Certification in a Faculty of a Turkish Public University

Eryılmaz, Mehmet Eymen; Erdur, Duygu Acar; Bektaş, Olcay; Kara, Esen; Aydoğan, Ebru

doi:10.4018/978-1-5225-5631-2.ch101

Cited by 2 publications

(2 citation statements)

References 74 publications

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“…This made their retrieval easier in cases where students had queries. In a study conducted in Turkish universities, it was noted that the number of examination-related complaints and petitions reduced significantly after ISO 9001 QMS certification (Eryılmaz et al, 2016). Most students were also able to get their certificates within the same day.…”

Section: Literature Reviewmentioning

confidence: 98%

Continual Improvement as Per the Iso 9001:2015 Quality Management System and Post-Examination Services Delivery in Public Universities in Kenya

Jemimah

Mulwa²,

Amukowa³

2022

EJES

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The examination is among the crucial processes of any university quality management system and as such, quality should be maintained at all levels. Several inefficiencies in post-examination services delivery have occurred in Kenyan public universities many of which were implementing ISO 9001: 2015 QMSs. Doubt arose on the extent to which adoption of ISO 9001 QMSs had translated to quality service delivery in these institutions. The study was guided by two objectives; to determine the extent to which Kenyan public universities pursue continual improvement as per ISO 9001:2015 QMS and to establish the relationship between continual improvement and post-examination services delivery in public universities in Kenya. A mixed methods research design was employed. The study targeted various examination process stakeholders in all 26 ISO 9001:2015 certified public universities in Kenya. Purposive sampling was used to sample 6 directors of quality assurance, 6 directors of QMS and PC and 6 deputy registrars (examinations) while 297 examination coordinators and 384 fourth-year students were sampled using a stratified sampling technique. Primary data was collected using semi-structured questionnaires and interview schedules. The study established that generally, most public universities in Kenya to a large extent aspired for continual improvement in their core processes, functions and operations Regression analysis results revealed that continual improvement as per the ISO 9001: 2015 QMS requirements had a positive significant effect on post-examination services delivery in public universities in Kenya (β = 0.727, p = .000). The study concluded that it was crucial for these universities to optimize continual improvement in their key processes, operations and functions. Continuous analysis of data to assist in the identification of areas of service nonconformity for informed corrective measures to achieve continual improvement, in the long run, was recommended. Article visualizations:<img src="/-counters-/edu_01/0567/a.php" alt="Hit counter" />

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Section: Literature Reviewmentioning

confidence: 98%

Continual Improvement as Per the Iso 9001:2015 Quality Management System and Post-Examination Services Delivery in Public Universities in Kenya

Jemimah

Mulwa²,

Amukowa³

2022

EJES

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“…Strategic thinking uses creative and novel ways to create ingenious strategies (Shaheen et al, 2012;Heracleous, 1998). For companies, which have a diverse set of activities, strategic thinking helps in defining the portfolio (Eryılmaz et al, 2016). Strategic thinking helps businesses to understand the present and be prepared for the future through scenario planning.…”

Section: Strategic Thinkingmentioning

confidence: 99%

Antecedents of strategic thinking and its impact on competitive advantage

Dixit¹,

Singh

Dhir

et al. 2021

JIBR

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Purpose This study aims to identify the antecedents of strategic thinking and its relationship with competitive advantage. Further, this study analyses the mediating effect of strategic thinking between its antecedents and competitive advantage. Design/methodology/approach A self-reported questionnaire with 51 questions was floated among 220 professionals from various industries in India. The response was analysed using the partial least squares-structural equation modelling methodology using SmartPLS software. Findings The direct effect of creativity, corporate culture and knowledge management are established with strategic thinking, as well as a competitive advantage. Also, the study finds a significant relationship between strategic thinking and competitive advantage. The study finds no mediation (direct effect) in the case of creativity, corporate culture and knowledge management. Further, no mediation (no relationship) is found in the case of vision. Practical implications Business must start adopting strategic thinking practices in their decision-making process to create a competitive advantage. Further, the influence of corporate culture, creativity and knowledge management on strategic thinking highlights their importance. Originality/value The study establishes the impact of antecedents of strategic thinking on competitive advantage. The study highlights the importance of other factors along with strategic thinking for achieving competitive advantage.

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The Case of ISO 9000 Quality Management System Certification in a Faculty of a Turkish Public University

Cited by 2 publications

References 74 publications

Continual Improvement as Per the Iso 9001:2015 Quality Management System and Post-Examination Services Delivery in Public Universities in Kenya

Continual Improvement as Per the Iso 9001:2015 Quality Management System and Post-Examination Services Delivery in Public Universities in Kenya

Antecedents of strategic thinking and its impact on competitive advantage

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