“…Global consumers, exposed to product and service offerings from a variety of cultures, may experience multiple, even conflicting attitudes (Chiu and Cheng, 2007;Cleveland and Bartsch, 2019). When local/national and foreign/global cultures appear incompatible, consumers experience tensions (Westjohn and Magnusson, 2019) that they seek to resolve, whether by embracing elements of new cultures, rejecting others that seem incompatible (Sobol et al, 2018) or working to integrate elements into their existing cultural perspectives (Kipnis et al, 2019;Ozer et al, 2021). In service contexts in particular, resolving these tensions may determine service evaluations (Sharma et al, 2016), satisfaction (Tam et al, 2016) and loyalty (Paparoidamis et al, 2019).…”