The circular continuum of agencies, public libraries, and users: A model of e-government in practice

Taylor, Natalie Greene; Jaeger, Paul T.; Gorham, Ursula; Bertot, John Carlo; Lincoln, Ruth; Larson, Elizabeth

doi:10.1016/j.giq.2014.01.004

Cited by 21 publications

(16 citation statements)

References 21 publications

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“…It has the potential to facilitate citizen participation in which citizens e.g. help to set the policy agenda, propose policy solutions and shape the policy dialogue (Wijnhoven, Ehrenhard, & Kuhn, 2015, p. 30;Taylor, Jaeger, Gorham, Bertot, Lincoln, & Larson, 2014;Harrison & Dayogo, 2014;OECD, 2001;Sieber & Johnson, 2015).…”

Section: Open Data Users and Societal Issuesmentioning

confidence: 99%

“…Open data platforms aim to foster democratic processes by promoting transparency through the publication of government data and they aim to provide opportunities for innovation through the development of new products and services (Lourenço, 2015;Dawes & Helbig, 2010;Janssen K. , 2011). A key benefit of these platforms is that they make it easier for citizens to articulate their opinions and interact with public administrators and political representatives on societal issues (Wijnhoven, Ehrenhard, & Kuhn, 2015, p. 30;Taylor, Jaeger, Gorham, Bertot, Lincoln, & Larson, 2014). However the actual use of open government data is lagging behind (Janssen, Charalabidis, & Zuiderwijk, 2012;Attard, Orlandi, Scerri, & Auer, 2015;Dawes, Vidiasova, & Parkhimovich, 2016;Wang & Lo, 2016;Safarov, Meijer, & and Grimmelikhuijsen, 2017;Hossain, Dwivedi, & Rana, 2015).…”

Section: Introductionmentioning

confidence: 99%

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Connecting societal issues, users and data. Scenario-based design of open data platforms

Ruijer

Grimmelikhuijsen

Hogan

et al. 2017

Government Information Quarterly

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Governments around the world make their data available through platforms but, disappointingly, the use of this data is lagging behind. This problem has been recognized in the literature and to facilitate use of open datasets, scholars have focused on identifying general user requirements for open data platform design. This approach however fails to take into account the variation of open data practices and specific contexts of usage. This study, therefore, argues that next to general requirements: we also need to collect context-specific user requirements for open data platforms. We take different societal issues as the starting point for open data platform design.

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Section: Open Data Users and Societal Issuesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Connecting societal issues, users and data. Scenario-based design of open data platforms

Ruijer

Grimmelikhuijsen

Hogan

et al. 2017

Government Information Quarterly

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“…Patrons' information needs regarding government information and services are evolving, and related reference questions vary widely. Such needs may pertain to topics like: unemployment benefits, voter registration, taxes, processes for filing Federal Emergency Management Agency (FEMA) claims, eligibility for housing vouchers (Taylor et al, 2014), support for small businesses (Bishop, 2016), social security eligibility and details concerning student loan payback terms (Snead, 2014). As government agencies continue to shift towards making government forms exclusively available online, the need for e-government access has increased (Taylor et al, 2014, S19).…”

Section: Legalmentioning

confidence: 99%

Fulfilling information needs by classifying complex patron needs

Senteio

Montague

Brody

et al. 2021

RSR

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Purpose This paper aims to describe how public librarians can better address complex information needs. First, librarians should classify the degree of complexity of the need by using Warner’s classification model; then they can use Popper’s three world theory to anticipate and respond to complex information needs by following specific steps. Design/methodology/approach After examining the information science literature, appropriate models were selected to support public librarians. Our information science scholarship, coupled with our practical experience, informed our search and selection. Findings This paper details specific steps that public librarians can take to anticipate and respond to individual information needs. Doing so is imperative as the information needs of the public continue to become increasingly complex. Originality/value This paper improves information practice because it offers specific steps to aid public librarians to anticipate and respond to complex information needs. It draws upon an existing model and theoretical framework. This paper also highlights selected examples of how public librarians across the USA have anticipated information needs, and developed partnerships with organizations external to the public library to address complex information needs.

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“…Οι Karkin & Jansen (2014) -192 -αξιολόγησης των ιστότοπων δημοσίων υπηρεσιών είναι οι εξής έξι: Το περιεχόμενο, η ιδιωτικότητα/ασφάλεια, η ευχρηστία, η ποιότητα, η πρόσβαση και η συμμετοχή του πολίτη. Αναφορικά με την έρευνα για την ηλεκτρονική διακυβέρνηση στον τομέα της εκπαίδευσης, διαπιστώθηκε ότι αυτή σχετίζεται κυρίως με την εφαρμογή και χρήση της ηλεκτρονικής διακυβέρνησης σε σχολεία (Kandiri & Onyango, 2007;Strang & Goldstein, 2012), κολλέγια Harpel-Burke, 2005;Jaeger et al, 2012;Taylor et al, 2014;Kostagiolas et al, 2009) και δημόσιες βιβλιοθήκες (Bi, 2011;Dong et al, 2011) ή έχουν ως θέμα τους την εκπαίδευση των στελεχών της διοίκησης πάνω στην ηλεκτρονική διακυβέρνηση (Fernades et al, 2012;Hu & Wen, 2010;Jaeger et al, 2011;Xuejun & Lin, 2011;Bose, 2004;Babaoglu et al, 2012).…”

Section: η ηλεκτρονική διακυβέρνηση και η έρευνα για την αξιολόγηση τunclassified

Η Ηλεκτρονική Διακυβέρνηση Στη Διοίκηση Της Εκπαίδευσης: Ένα Μοντέλο Για Την Αξιολόγηση Των Ιστότοπων Των Διευθύνσεων Εκπαίδευσης Της Χώρας Ως Προς Τα Γενικά Τους Χαρακτηριστικά Και Τις Ηλεκτρονικές Τους Υπηρεσίες

Καζάκου¹,

Κουτρομάνος²

2017

ELRIE

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ΠερίληψηΗ παρούσα εργασία αφορά στην εφαρμογή της ηλεκτρονικής διακυβέρνησης στη διοίκηση της εκπαίδευσης. Σκοπός της είναι η περιγραφή και τεκμηρίωση της διαδικασίας σχεδιασμού ενός μοντέλου αξιολόγησης των ιστότοπων των Διευθύνσεων Πρωτοβάθμιας και Δευτεροβάθμιας Εκπαίδευσης της χώρας. Αυτό επιτυγχάνεται μέσω της ανασκόπησης της βιβλιογραφίας σχετικά με έρευνες που αξιολογούν την ηλεκτρονική διακυβέρνηση και που αξιοποιούν μοντέλα και θεωρίες αξιολόγησης ιστοσελίδων δημοσίων υπηρεσιών. Οι έρευνες δείχνουν ότι δεν υπάρχει μια ενιαία μεθοδολογία που να επιτρέπει συγκρίσιμες αξιολογήσεις, ούτε μια ενιαία λίστα δεικτών-μεταβλητών για την αξιολόγηση αυτών των ιστότοπων. Ως εκ τούτου διαμορφώθηκε ένα μοντέλο αξιολόγησης των ιστότοπων των Διευθύνσεων Εκπαίδευσης που εξετάζει δύο βασικά θέματα: την «Αξιολόγηση ιστοσελίδων» και την «Ηλεκτρονική διακυβέρνηση», με επιμέρους ζητήματα τα «Γενικά χαρακτηριστικά ευχρηστίας», το «Η-περιεχόμενο», τις «Η-υπηρεσίες» και την «Η-συμμετοχή». Το προτεινόμενο μοντέλο μπορεί να αποτελέσει το πρώτο βήμα για την διαμόρφωση ενός εξειδικευμένου καταλόγου οδηγιών για τη σχεδίαση, ανάπτυξη και διαχείριση των ιστότοπων κάθε υπηρεσίας του Υπουργείου Παιδείας, Έρευνας και Θρησκευμάτων. Λέξεις-κλειδιά:Ηλεκτρονική διακυβέρνηση, διοίκηση εκπαίδευσης, ιστότοποι, αξιολόγηση. AbstractThis paper refers to the implementation of e-government in the administration of education. The aim is to describe and document the planning process of an evaluation model for the Directorates of Primary and Secondary Education of the country. This is achieved through the literature review on studies that evaluate egovernment and use models and theories of websites evaluation. Findings from previous studies show that there is not a methodology that allows comparable ratings, nor a single list of indicators-variables for the assessment of these websites. Therefore, a model for evaluating websites of the Educational Directorates was formed. It considers two main issues: "Website Evaluation" and "E-government". Other individual issues are: "General characteristics of usability", "E-content", "E-services" and "E-participation". The proposed model can be a first step for the formation of a checklist of instructions for the design, development and management of websites at each service of the Greek Ministry of Education, Research and Religious Affairs.

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The circular continuum of agencies, public libraries, and users: A model of e-government in practice

Cited by 21 publications

References 21 publications

Connecting societal issues, users and data. Scenario-based design of open data platforms

Connecting societal issues, users and data. Scenario-based design of open data platforms

Fulfilling information needs by classifying complex patron needs

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