The CMC Interactivity Model: How Interactivity Enhances Communication Quality and Process Satisfaction in Lean-Media Groups

Lowry, Paul Benjamin; Romano, Nicholas C.; Jenkins, Jeffrey L.; Guthrie, Randy

doi:10.2753/mis0742-1222260107

Cited by 197 publications

(142 citation statements)

References 108 publications

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“…As an overview, we performed a partial least squares (PLS) analysis, using PLS-GRAPH version 3.0. We first established factorial validity on our measures using the latest techniques for convergent validity and discriminant validity, as explained and demonstrated previously (Chin et al, 2003;Lowry et al, 2008;Lowry et al, 2009), and we demonstrated high composite reliability, as summarized in Table 1. Next, we used a couple of techniques to establish that our study was not subject to common methods bias.…”

Section: Discussionmentioning

confidence: 99%

Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities

Posey

Lowry

Roberts

et al. 2010

European Journal of Information Systems

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338

171

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The global use of online communities has exploded to involve hundreds of millions of users. Despite the tremendous social impact and business opportunities afforded by these communities, little information systems (IS) research has addressed them -especially in a cross-cultural context. Our research proposes an online community self-disclosure model, tested in a crosscultural setting using data provided by French and British working professionals. Our model is based on social exchange theory (SET) and social penetration theory (SPT), as well as on cross-cultural theory related to individualism-collectivism. SET explains that individuals engage in relationships when the perceived costs associated with the relationship are less than the expected benefits. SPT extends SET to explain that individuals participate in self-disclosure to foster relationships -reciprocation is the primary benefit of self-disclosure, whereas risk is the foundational cost of self-disclosure. Our study established several important findings: positive social influence to use an online community increases online community self-disclosure; reciprocity increases self-disclosure; online community trust increases self-disclosure; and privacy risk beliefs decrease self-disclosure. Meanwhile, a tendency toward collectivism increases self-disclosure. We further found that French participants had higher scores on horizontal individualism than British participants. Several other findings and their implications for practice are also discussed.

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Section: Discussionmentioning

confidence: 99%

Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities

Posey

Lowry

Roberts

et al. 2010

European Journal of Information Systems

Self Cite

338

171

View full text Add to dashboard Cite

show abstract

“…about the domain between group members, which can subsequently lead to achieving agreement about the said domain among group members and SU improvement (He et al, 2007;Kacmar, 2003;Kayworth & Leidner, 2002;Ko et al, 2005;Lowry et al, 2009 Approach (Huber & Lewis, 2010). Nevertheless, each approach has some shortcomings.…”

Section: Impact Of Domain-ontology Usage On Communication Qualitymentioning

confidence: 99%

“…Previous studies of computer mediated communication have defined CQ as an important factor that affects the performance of group members in particular tasks (Kahai & Cooper, 2003;Kayworth & Leidner, 2002;Lowry, Romano, Jenkins, & Guthrie, 2009;O'Reilly & Roberts, 1977 Communication Openness is defined as "the receptiveness of a group member to the communication of others" (Lowry et al, 2009;O'Reilly & Roberts, 1977). Discussion Efficiency reflects the extent to which group members are oriented towards results, the effective use of time in interactions, and how thoroughly issues are discussed (Lowry et al, 2009).…”

Section: Impact Of Domain-ontology Usage On Communication Qualitymentioning

confidence: 99%

“…Discussion Efficiency reflects the extent to which group members are oriented towards results, the effective use of time in interactions, and how thoroughly issues are discussed (Lowry et al, 2009). Task Discussion Effectiveness reflects the extent to which group members participate in the discussion, develop discussion content, exchange information, and examine issues and ideas effectively and critically (Lowry et al, 2009). …”

Section: Impact Of Domain-ontology Usage On Communication Qualitymentioning

confidence: 99%

“…Recall that Discussion Efficiency reflects to what extent group members are oriented towards results, the effective use of time on interactions, and how thoroughly the issues are discussed (Lowry et al, 2009). We used the similar reflective measurement used in the studies of Lowry et al (2009) and Davison (1997) to measure Discussion Efficiency. Table 4-7 shows the resulting measurement instrument for Discussion Efficiency.…”

mentioning

confidence: 99%

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Effect of using domain ontologies to facilitate shared understanding and cross-understanding in groups

Marin¹,

Nelson²

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Shared cognition constructs, such as shared understanding and cross-understanding, are important factors for task performance in groups in organizations. Shared understanding defines the extent of common understanding of a topic among group members, whereas cross-understanding defines the extent to which group members accurately understand the mental model of another group member regarding a specific topic. Although research in different fields has focused on understanding the theoretical effects of these constructs, little emphasis has been placed on improving their development. In Information Systems and related fields, shared understanding of a domain is said to be facilitated using a domain ontology -a domain ontology is a description of concepts and their interrelationships in a domain, and are generally represented in a graphical way. However, there is a lack of empirical evidence to support the benefit of domain ontologies facilitating shared understanding. Accordingly, to address this knowledge deficit regarding the mechanisms to enhance shared understanding and cross-understanding, and the lack of empirical evidence regarding the effect of domain ontologies on shared understanding, this study aims to explore the effect of domain-ontology usage on shared understanding and crossunderstanding in novice group members. Accordingly, we propose a theoretical model that describes the effect of domain-ontology usage on shared understanding and crossunderstanding of domains in groups. To empirically test our model, we focus on a domain ontology developed specifically for providing shared understanding of the compliance management domain. We then tested our proposed model through an experimental research design. Our experimental research design considered a two-group, post-test only, randomized experimental design with a sample of student participants. The results of our experiments indicate that group members who use a domain ontology develop significantly higher levels of shared understanding than those who do not use a domain ontology.Secondly, group members who use a domain ontology have significantly better communication quality in terms of discussion efficiency and communication clarity than those who do not use a domain ontology. Our study also found that group members who use a domain ontology develop a significantly greater cross-understanding than those who do not use a domain ontology. The outcomes of this study are expected to contribute to both theory and practice. From a theoretical perspective, we contribute the model of domainontology effects in facilitating shared understanding and cross-understanding, as well as the operationalization and testing of the cross-understanding construct. From a practical iii perspective, we contribute by improving the understanding of the role domain ontologies can play as a tool to help improve performance in groups.iv

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Communication Models for Remote Guidance

Huang,

Billinghurst,

Alem

et al. 2024

Computer‐Supported Collaboration

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The CMC Interactivity Model: How Interactivity Enhances Communication Quality and Process Satisfaction in Lean-Media Groups

Cited by 197 publications

References 108 publications

Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities

Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities

Effect of using domain ontologies to facilitate shared understanding and cross-understanding in groups

Communication Models for Remote Guidance

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