The Concept and Effects of Service Modularity -- A Literature Review

Dörbecker, Regine; Böhmann, Tilo

doi:10.1109/hicss.2013.22

Cited by 39 publications

(36 citation statements)

References 28 publications

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“…Moreover, Dörbecker and Böhmann (2013) indicate that scholars have overlooked the risks and negative effects of modular service designs. They argue that possible trade-offs in design choices need to be explored in order to identify boundary conditions for the application of service modularity.…”

Section: Determinants Of Performance In the Context Of Modular Servicmentioning

confidence: 99%

Service modularity and architecture – an overview and research agenda

Brax

Bask

Hsuan

et al. 2017

IJOPM

118

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Purpose Services are highly important in a world economy which has increasingly become service driven. There is a growing need to better understand the possibilities for, and requirements of, designing modular service architectures. The purpose of this paper is to elaborate on the roots of the emerging research stream on service modularity, provide a concise overview of existing work on the subject, and outline an agenda for future research on service modularity and architecture. The articles in the special issue offer four diverse sets of research on service modularity and architecture. Design/methodology/approach The paper is built on a literature review mapping the current body of literature on the topic and developing future research directions in service modularity and architecture. Findings The growing focus on services has triggered needs to investigate the suitability and implementation of physical-product-focused modularity principles and theories in service contexts, and to search for principles/theories that enhance services. The expanding research stream has explored various aspects of service modularity in empirical contexts. Future research should focus on service-specific modularity theories and principles, platform-based and mass-customized service business models, comparative research designs, customer perspectives and service experience, performance in context of modular services, empirical evidence of benefits and challenges, architectural innovation in services, modularization in multi-provider contexts, and modularity in hybrid offerings combining service and tangible product modules. Originality/value Nine areas are recommended for further research on service modularity and architecture. The introductory piece also discusses the roots of service modularity and provides an overview of current contributions.

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Section: Determinants Of Performance In the Context Of Modular Servicmentioning

confidence: 99%

Service modularity and architecture – an overview and research agenda

Brax

Bask

Hsuan

et al. 2017

IJOPM

118

View full text Add to dashboard Cite

show abstract

“…In recent years, a transfer of existing approaches from products to services can be observed [12]. Generally, service modularity is a similar principle with similar expected potentials such as reuse, faster development, module-wide innovation, efficient (re-) configuration and others [29].…”

Section: Examined Aspectsmentioning

confidence: 99%

“…Generally, service modularity is a similar principle with similar expected potentials such as reuse, faster development, module-wide innovation, efficient (re-) configuration and others [29]. Altogether, a discussion on the benefits and risks of service modularity has emerged, but there is a need for further empirical examination of the related antecedents and effects [12] [13].…”

Section: Examined Aspectsmentioning

confidence: 99%

“…Moreover, a number of methods have been proposed and applied to services for designing modular service systems. To date, the broad majority of extant research has conceptual character and builds on case studies providing comparatively little crosscase data on service modularity and modular service architecture [12] [13]. There is a dearth of studies on the related antecedents and effects [12] [13].…”

Section: Introductionmentioning

confidence: 99%

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Measuring Modularity and Related Effects for Services, Products, Networks, and Software -- A Comparative Literature Review and a Research Agenda for Service Modularity

Dörbecker

Bohm²,

Böhmann

2015

2015 48th Hawaii International Conference on System Sciences

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Modularity is a key principle for the design of a variety of systems, such as products, software, organisations, and, as of late, services. Service research has adopted the concepts of service modularity and service architecture to identify novel ways for achieving various effects, i.e. efficiently meeting heterogeneous demand. In order to advance research on service modularity, we argue that researchers need to be clear about key concepts, such as a characterisation of service modularity and its related effects. Thus, this paper presents findings from a comprehensive and comparative review of extant measurements of modularity and its related effects in key areas of application of the modularity principle, such as networked organisations, product and software development, and services. By surveying extant knowledge on service modularity vs. other contexts, we develop propositions for future research on service modularity.

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“…In the two-dimension, most of literatures agreed that modularity would be the key [15]. Even the KIBS literatures, which traditionally emphasize the customized nature of KIBS, has recently made the point that KIBS might adopt modular approaches [16], especially apply service modularization approaches [17].…”

Section: Literature Reviewmentioning

confidence: 99%

Platform-centric modular service architecture design KIBS-oriented based on front-back stage structuring

Zhou

Lin

2014

2014 IEEE 5th International Conference on Software Engineering and Service Science

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Abstract-Balancing customization and standardization in knowledge intensive business services is the dilemma issue of the success trade-off between efficiency and cost. This paper develops modular service platform architecture for KIBS firms who are thinking simultaneously various kinds of dynamic relationships containing niche market strategies, platform-centric tactics and operational means of core capabilities matching in the context of service innovation. Two-dimension front-back stage decoupling views on modular service architecture are identified, that is one by the object dimension in the front stage for splitting abstract and virtual service requirements, the other one by the delivery dimension in the back stage for deploying specific service organization and visual service procedures. This new theoretical framework is proposed to help further studies on service modularization design in KIBS.

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The Concept and Effects of Service Modularity -- A Literature Review

Cited by 39 publications

References 28 publications

Service modularity and architecture – an overview and research agenda

Service modularity and architecture – an overview and research agenda

Measuring Modularity and Related Effects for Services, Products, Networks, and Software -- A Comparative Literature Review and a Research Agenda for Service Modularity

Platform-centric modular service architecture design KIBS-oriented based on front-back stage structuring

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