The culture of ITIL: Values and implementation challenges

Müller, Sune Dueholm; Lichtenberg, Christian G de

doi:10.1080/10580530.2017.1416946

Cited by 11 publications

(4 citation statements)

References 39 publications

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“…Something similar occurs in [36], where the authors analyze the challenges to implementing ITIL. A similar argument is found in [37], where the challenges of an ITIL implementation are explained.…”

Section: Approach 3: Success Factors and Other Approachessupporting

confidence: 71%

Methodology to Improve Services in Small IT Centers: Application to Educational Centers

Sánchez¹

2021

Computers

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Educational centers (schools, academies, high schools, etc.) are usually small companies, which make them special in terms of management. The management of IT services is far from standard and based in home solutions. The disadvantage of this approach is clear, as it happened during the COVID-19 pandemic period. The solution to properly managing IT services is based on the use of the ITIL (Information Technology Infrastructure Library). The question is how to apply this standard that only defines the processes to implement, but does not describe the way or the order to implement them. In this article it is shown which IT processes are really needed in any educational center and the order in which they should be implemented. The method used consists of fulfilling a knowledge database with extensive information from schools, academies, and other educational centers. After that, an existing optimization model is adopted and a representative learning center is defined, which is used to propose the IT processes sequence; finally, a set of optimal IT processes and the order to implement them is defined. These ordered processes optimize the quality of IT for learning services. The main result is an ordered set of IT processes that best fit the needs of IT departments in small educational centers.

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Section: Approach 3: Success Factors and Other Approachessupporting

confidence: 71%

Methodology to Improve Services in Small IT Centers: Application to Educational Centers

Sánchez¹

2021

Computers

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“…Strategy implementation calls for heavy investment and risks are involved in doing so. However, in the face of scarce resources, there is a need for creativity to achieve missions as per the strategic plan (Müller & de Lichtenberg, 2018). The act of turning ideas into reality is what makes strategy visible and more so if the plans are positively implemented.…”

Section: Introductionmentioning

confidence: 99%

Adhocracy Culture and Strategy Implementation: An Application within Professional Bodies in Kenya

Njagi¹,

Kamau²,

Muraguri³

2020

IJBM

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Strategy implementation presents the most complex aspects of an organization. This study aimed at establishing the relationship between adhocracy culture and strategy implementation in professional bodies in Kenya. To accomplish the main study objective, a descriptive research design was conducted and anchored on Cameron and Quin’s theory of Competing Values Framework (CVF) supported by McKinsey 7S Framework. A sampling frame of 168 respondents from 28 active professional bodies registered with the Association of Professional Bodies in East Africa (APSEA) was targeted. Data were collected using a structured questionnaire. Purposive sampling was used to select six (6) top managers in constant touch with the strategy implementation of their organizations. The study tested a null hypothesis and the results were analyzed through regression ANOVA to establish the relationship between adhocracy culture and strategy implementation. From the results, it was found that adhocracy had a significant positive effect on strategy implementation. The study concluded that adhocracy culture and strategy implementation in professional bodies in Kenya have a significant relationship. The study recommends that the leadership of an organization should work to establish a structure that accommodates adhocracy within the organization. Both operational and business level management should be structured in such a way that there is adhocracy culture within the ranks of the organization. The study further recommends a similar survey across the East African region including more professional bodies and further pursuit of adhocracy culture to test its suitability in other organizations other than professional bodies.

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“…Estos cuatro sectores contienen 235 documentos y representan el 87,0% de los 270 documentos que fueron referenciados con las etiquetas descritas en la columna de sectores de clasificación segmento 2 según (Babaie et al, 2006). Dentro del sector servicio se destaca los orientados a la gestión de servicios de TI que combinan marcos de referencias COBIT, ITIL, ISO 20000, entre otros, para la creación de modelos integrados de gobierno y de gestión de TI (Müller & de Lichtenberg, 2018).…”

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Revisión Sistemática de Literatura: Tendencias de los sectores educación, finanzas y salud en los procesos de implementación de Gobierno de Tecnologías de la Información

Pinargote

López

Cruz

et al. 2019

ijeri

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El objetivo del presente estudio es determinar los modelos o estándares y herramientas computacionales utilizadas en los procesos de iniciativas de Gobierno de Tecnologías de la Información en los sectores de educación, finanzas y salud. Se utilizan los métodos de mapeo y revisión sistemática de literatura para evaluar e interpretar la información disponible en dos bases de datos de carácter científico como son SCOPUS y WEB of SCIENCE publicadas en los años comprendidos entre 2012 y 2017. Los resultados se registraron en un instrumento de extracción de información construido con dos enfoques, en el primero se registró información del contexto actual sobre Gobierno TI y en el segundo se ubicó información relacionada a las preguntas de investigación. La búsqueda encontró 619 documentos que cumplían los criterios de inclusión y exclusión. En estos trabajos se aplicó el método de mapeo para obtener el resumen de datos en cada una de las preguntas de investigación. Se concluye que el presente trabajo identificó los procesos de Gobierno de Tecnología de la Información que han tenido mayor relevancia en los sectores en educación, finanzas y salud dentro de los años objeto de la revisión de los documentos, permitiendo la orientación de futuros trabajos considerando los modelos investigados y probados.

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The culture of ITIL: Values and implementation challenges

Cited by 11 publications

References 39 publications

Methodology to Improve Services in Small IT Centers: Application to Educational Centers

Methodology to Improve Services in Small IT Centers: Application to Educational Centers

Adhocracy Culture and Strategy Implementation: An Application within Professional Bodies in Kenya

Revisión Sistemática de Literatura: Tendencias de los sectores educación, finanzas y salud en los procesos de implementación de Gobierno de Tecnologías de la Información

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