2016
DOI: 10.7160/aol.2016.080411
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The Demand of Services for Information Technology Industry in Indonesia

Abstract: This research has a goal for analyzing determinant demand of telecommunication services either mobile phone or internet in Indonesia. This research uses secondary data of publication result from the Indonesian Central Bureau of Statistics in 2012-2013 period for 34 provinces in Indonesia. The demand for mobile phone is considered as the function of Gross Domestic Product (GDP) per capita and the region for dummy while the demand of internet service is the function of mobile phone service request, GDP per capit… Show more

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Cited by 3 publications
(2 citation statements)
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“…The data from Nigerian mobile service provider was collected and analyzed to predict the perceived value, customer service and satisfaction in order to predict the customer behavior. The result clearly reveal that if customer are provided with quality of service, they will continue their relationship with existing network and would return if they get defected by chance [14]. By taking other variables like price, facility, communication, customer service and customer satisfaction to find the customer perception to choose which mobile service is likely to fulfill the need of the customer was research conducted in India.…”
Section: Literature Reviewmentioning
confidence: 99%
“…The data from Nigerian mobile service provider was collected and analyzed to predict the perceived value, customer service and satisfaction in order to predict the customer behavior. The result clearly reveal that if customer are provided with quality of service, they will continue their relationship with existing network and would return if they get defected by chance [14]. By taking other variables like price, facility, communication, customer service and customer satisfaction to find the customer perception to choose which mobile service is likely to fulfill the need of the customer was research conducted in India.…”
Section: Literature Reviewmentioning
confidence: 99%
“…It is just forecasting of the mobile networks traffic volumes, in the interconnection services (national and international services) in particular, what this study is dealing with. Mobile phone services and mobile phones, in particular in Indonesia, were analysed by Rafiy and Adam (2016).…”
Section: Introductionmentioning
confidence: 99%