While Total Quality Management (TQM) has emphasized organizational-level factors in achieving successful implementation, human capital theory and person-environmental fit models suggest individual difference factors may also be useful. Accordingly, the ability of organizational commitment, trust in colleagues, and higher order need strength to explain variation in TQM adoption, after inclusion of organizational level factors, is assessed using longitudinal data from a manufacturing setting. These three individual differences collectively explain 7% to19% of incremental variation in TQM adoption and are found to be relatively better predictors of TQM adoption than organizational level factors. The findings support increased consideration of individual differences in order to implement TQM and other forms of organizational change more effectively.
Individual Differences and TQM Adoption 3The Role of Individual Differences in Employee Adoption of TQM OrientationIn spite of the phenomenal adoption of total quality management (TQM) in the last two decades among U.S and UK organizations (Mohrman, Tenkasi, Lawler & Ledford, 1995;Wilkinson, Snape & Allen, 1993), the evidence of its impact on organizational performance is mixed (Choi & Behling, 1997;Fisher, 1992;Gilbert, 1992;Mohrman et al., 1995;Powell, 1995;Westphal, Gulati, & Shortell, 1997). When TQM initiatives do not succeed, "missing" elements (e.g., the initiative failed to include employee empowerment) or implementation problems (e.g., there was a lack of technical training in TQM techniques, lack of top management support) are cited to explain the failure (Reger, Gustafson, DeMarie, & Mullane, 1994). Detert, Schroeder, and Mauriel (2000) assert that the inability to change organizational culture may account for the success or failure of innovations like TQM. Perhaps the most common explanation for TQM failure has been that changes in human resource practices have not accompanied changes in technical systems (Snell & Dean, 1992).A specific human resource factor that may account for the success or failure of TQM programs, seldom considered, is the nature of the individual employees who participate. Kerfoot and Knights (1995) state "the quality literature fails to consider the way that programmes and their content may be differentially defined or interpreted by employees" (p. 229). The implication, therefore, is that individual variability in terms of how TQM is interpreted or the willingness to adopt the principles of TQM is viewed as TQM has not emphasized individual differences because it has traditionally been defined as a system level intervention or management philosophy (Sitkin, Sutcliffe, & Schroeder, 1994). Deming's (1986) work, for example, emphasizes that most variation in work performance is due to common causes, which affect all workers. Consideration of individuals or individual performance has been seen as a distraction from the organization's effort to improve systematically (Lam & Schaubroeck, 1999). However, the neglect of individual diff...