The effect of attribute qualities on consumer decision making: a causal model of external information search

Maute, Manfred F.; Forrester, William R.

doi:10.1016/0167-4870(91)90004-d

Cited by 49 publications

(32 citation statements)

References 27 publications

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“…Thus, the significant use by novices of general portals and general vendors, which offer more comparison shopping tools for novices, would tend to suggest that Web-based environments have contributed to some change in consumer search behaviour and this is consistent with the expectations of some prior researchers (Alba et al, 1997;Peterson et al, 1997). Furthermore, consumer researchers have consistently noted that individuals engage in little pre-purchase external information search (Beatty and Smith, 1987;Maute and Forrester, 1991;Ratchford, 1982). Other researchers have suggested that consumers are more likely to patronise vendors who are geographically closer (Ghosh and Craig, 1991) or, in a Web-based environment where vendors are listed in a search result, to select those nearer the top of the list (Hoque and Lohse, 1999;Menon and Kahn, 1997).…”

Section: Discussionsupporting

confidence: 59%

“…PRODUCT KNOWLEDGE AND CONSUMER SEARCH BEHAVIOUR Extensive analysis has been conducted by consumer researchers into the factors affecting the pre-purchase external information search behaviour of consumers (Bettman, 1979;Ratchford, 1982;Schmidt and Spreng, 1996) and specifically on product knowledge (Alba and Hutchinson, 1987;Beatty and Smith, 1987;Celsi and Olson, 1988;Maute and Forrester, 1991;Srinivasan and Ratchford, 1991). In their comprehensive examination of consumer expertise, Alba and Hutchinson (1987) reviewed pertinent empirical results from the psychological literature deemed to be most relevant to consumer situations.…”

Section: Introductionmentioning

confidence: 99%

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Web metrics: measuring patterns in online shopping

Jaillet¹

2003

J of Consumer Behaviour

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received her PhD from the University of Texas at Austin and is presently working as a consultant on strategic marketing initiatives and information management solutions. She previously held senior-level positions in corporate development, strategic planning and investor relations in the financial services industry. This paper is based on her recent doctoral dissertation. AbstractThe Web has become a primary source of product information for online consumers. As such, basic questions regarding how consumers approach the search process need to be understood and measured if marketers and website developers are to identify patterns or trends in consumer information search strategies. To observe and measure changes in consumer search behaviour, it is necessary to establish benchmarks that can, at a later date, be compared with subsequent observation measurements. This study recorded the search activities of 37 subjects as they searched for information regarding the purchase of two products: one where they had expert product knowledge and one where they had novice product knowledge. Significance was found for particular site types used and, more importantly, in patterns of site type usage. The methodology and benchmarks offer researchers a means of tracking changes in consumer search behaviour on the Web.

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Section: Discussionsupporting

confidence: 59%

Section: Introductionmentioning

confidence: 99%

Web metrics: measuring patterns in online shopping

Jaillet¹

2003

J of Consumer Behaviour

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“…Maute and Forrester (1991) tested a search antecedents model and an attribute qualities model for the effect of attribute importance and extent of interbrand differences on information search for banking services. They found that the more important particular attributes were to consumers, the less they searched for information.…”

Section: The Bsmmentioning

confidence: 99%

External information search for banking services

Heaney

Goldsmith

1999

International Journal of Bank Marketing

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

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“…When a consumer believes that information can be trusted, the information becomes much more useful and will be in higher demand (MAUTE and FORRESTER Jr., 1991). According to Vieira and Traill (2008), the relationship between consumers and producers is extremely important to build trust on the product.…”

Section: Trust Beliefs and Motivationsmentioning

confidence: 99%

Consumer behaviour towards organic food in porto alegre: an application of the theory of planned behaviour

Hoppe¹,

Vieira

Barcellos

2013

Rev. Econ. Sociol. Rural

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Resumo: O estudo investiga o processo de tomada de decisão dos consumidores, suas atitudes e valores em relação ao alimento orgânico pelo uso da Teoria do Comportamento Planejado, adaptando a metodologia de um estudo da União Europeia. Foram entrevistados 450 consumidores em supermercados e feiras ecológicas em Porto Alegre, Brasil. Os resultados indicam um grande nível de penetração e uma atitude muito positiva em relação aos produtos orgânicos. Os entrevistados acreditam que os alimentos orgânicos são mais saudáveis, saborosos, mais naturais e ambientalmente corretos, apesar de serem menos atraentes visualmente e mais caros que alimentos convencionais. Os respondentes das feiras ecológicas representam um segmento específico com valores mais orientados para questões sociais. Os resultados mostram um alinhamento entre atitude positiva e comportamento do consumidor na amostra estudada. O estudo contribui para todas as partes envolvidas na cadeia de produtos orgânicos, já que o conhecimento dos atributos mais valorizados pelos consumidores pode apoiar o varejo a coordenarem a cadeia de suprimentos, estimulando mais produtores na adesão à certificação orgânica, melhorando suas práticas produtivas e renda. Consumidores também se beneficiam da oferta de alimentos orgânicos. Palavras-chaves:

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The effect of attribute qualities on consumer decision making: a causal model of external information search

Cited by 49 publications

References 27 publications

Web metrics: measuring patterns in online shopping

Web metrics: measuring patterns in online shopping

External information search for banking services

Consumer behaviour towards organic food in porto alegre: an application of the theory of planned behaviour

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