The effect of critical success factors on IT governance performance

Abstract

PurposeThe purpose of this paper is to analyse the effect of critical success factors (CSFs) on information technology (IT) governance performance in public sector organizations in a developing country such as Tanzania.Design/methodology/approachBased on a previous study and a further literature review, a research model was developed for analysing the relationship between the CSFs found for effective IT governance in this environment and their effect on IT governance performance. A survey research method was applied for data collection and sample data from Tanzanian public sector organizations (this environment) obtained. Subsequently, a second‐generation structural equation modelling technique, namely partial least squares, was applied to test statistically the correlated effect.FindingsThe results indicate significant small to strong positive correlated effects on IT governance performance. The CSF with the most significant correlated effect was “involve and get support of senior management” and the one with the least “consolidate, standardize and manage IT infrastructure and application to optimize costs and information flow across the organization”. Finally, a CSF model for effective IT governance in this environment was proposed.Research limitations/implicationsThe findings imply that decision makers can optimize IT‐related plans and use of scarce resources by concentrating on the CSFs that have a significant effect on IT governance performance that could lead to an improvement of public service delivery. This study is limited to a single developing country but future studies can involve more such countries to broaden the insights into the effect of CSFs on IT governance performance in such environments.Originality/valueBy establishing the correlated effects between these CSFs and the IT governance performance, this study has revealed a significant impact of CSFs on IT governance performance. It also suggests a CSFs model for effective IT governance in this less‐resourced environment in which such studies have not been conducted before, yet which are vital for analysing and improving IT governance.

Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

“…Furthermore, additional aspects that contributed towards a factor were also captured to enable a better understanding on what each factor was formed on. (Nfuka & Rusu, 2011, p.1436.…”

Information Technology Governance on Audit Technology Performance among Malaysian Public Sector Auditors

“…As such, effective IT governance stimulates and influences the workforces in technology usage and warrants compliance with an organisation's missions and norms (Weill and Ross 2004). Governments with ineffective IT governance may cause in low performance of technology assets such as ambiguous information quality, unproductive operational costs, delay in IT project and the closing down of its IT department (Nfuka and Rusu 2011).…”

Information Technology Governance in Public Organizations: Identifying mechanisms that meet its goals while respecting principles

“…It is understood that integrating IT with business strategies, adopting and implementing an IT control framework and measuring IT performance are some of the key challenges facing organizations. Thus, it is believed that the IT differential is not only focused on technological issues, but also on the architecture with which technology is used and the correct decisions related to it (NFUKA and RUSU, 2011).…”