2021
DOI: 10.23887/ijssb.v5i3.38211
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The Effect of Employee Performance on Consumer Satisfaction at Setia Hotel, Puruk Cahu, Murung Raya

Abstract: Employee performance basically has a big influence on the company's contribution in terms of the quality of service provided to consumers. Employee performance is one of the main assets that must be owned by the company, especially the hotel business where the aim is to measure customer satisfaction. Quality performance will create comfort and satisfaction for consumers. But the fact is that often the problem in the field is the opposite. This study aims to analyze the influence of employee performance on cust… Show more

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Cited by 3 publications
(2 citation statements)
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“…Based on several definitions of performance, it can be determined that performance is the result of work achieved by an employee or worker in carrying out his or her functions given the assigned responsibilities. Maryani, Entang and Tukiran (2021) There are four indicators to measure performance (Alexandro, 2021), which include the following:…”
Section: Theoretical Frameworkmentioning
confidence: 99%
“…Based on several definitions of performance, it can be determined that performance is the result of work achieved by an employee or worker in carrying out his or her functions given the assigned responsibilities. Maryani, Entang and Tukiran (2021) There are four indicators to measure performance (Alexandro, 2021), which include the following:…”
Section: Theoretical Frameworkmentioning
confidence: 99%
“…When customers are happy with the goods or services they receive, they will compare the offers. (Alexandro et al, 2021). Mentawai Islands as an archipelago as the sea transportation is the main access for the people of the Mentawai Islands, in addition to supporting the side of life as well as supporting economic access for the people.…”
Section: Introductionmentioning
confidence: 99%