2020
DOI: 10.32877/eb.v2i3.138
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The Effect of Excellent Services and Corporate Images to Customer Satisfaction on Financial Banking Sectors

Abstract: The banking sector plays an important role in the world economy. In a very tight banking competition, banks must be able to understand what they want and what is needed by their customers. And then the bank must be able to create banking products that are suitable and can satisfy the needs of its customers. Customer satisfaction can form a positive perception and can further position the company's image in the minds of customers. Excellent service that is doing the best possible service to customers or consume… Show more

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Cited by 5 publications
(8 citation statements)
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“…If the multicollineearity test of research data produces a tolerance value 10 0.1 or a VIF value indicates, then multicollinearity symptoms occur model of regretions of this study. (Hanitha, 2020) We see that Variance Inflation Factors have correlation value less VIF >10. So it conclude that in further testing we can use this data.We used this to determine if there are correlation between X variables and Yvariables.…”
Section: Source: Eviews 10 Applicationmentioning
confidence: 75%
“…If the multicollineearity test of research data produces a tolerance value 10 0.1 or a VIF value indicates, then multicollinearity symptoms occur model of regretions of this study. (Hanitha, 2020) We see that Variance Inflation Factors have correlation value less VIF >10. So it conclude that in further testing we can use this data.We used this to determine if there are correlation between X variables and Yvariables.…”
Section: Source: Eviews 10 Applicationmentioning
confidence: 75%
“…Data yang digunakan dalam penelitian ini adalah data primer dan data sekunder. (Salim, 2019) Sumber data primer adalah Sumber data yang langsung dikumpulkan oleh peneliti dari sumber pertamanya (Hanitha, 2020). Metode yang digunakan dalam kegiatan Penguatan Kapasitas Pemuda di Masa Pandemi Covid-19 secara berkelanjutan di kecamatan benda tangerang dirangkum sebagai berikut:…”
Section: Tujuan Penulisanunclassified
“…The Variance Inflation Factor (VIF) is the criteria for good or not good model regression. (Hanitha, 2020) If the VIF from the results of the classical assumption test is between 1 to 10, then there is no multicollinearity on the model. 3.…”
Section: Multicollinearity Testmentioning
confidence: 99%