The Effect of Intellectual Capital on Jordanian Tourism Sector's Business Performance

Abstract

This study aims at investigating the influence of Intellectual Capital (IC) on Jordanian Tourism (JT) organizations' Business Performance (BP). To approach the aim of the study, practical data were used in the empirical analysis collected from 205 managers (organizations) out of 490 managers (organizations), by means of a questionnaire. Statistical techniques such as descriptive statistics, t-test, ANOVA test, correlation, multiple regressions and stepwise regression were employed. To confirm the suitability of data collection instrument, a Kolmogorov-Smirnov, Cronbach's Alpha and Factor Analysis were used. The results of the study indicated a positive significant relationship between IC and JT organizations' BP. However, the RC indicators were the most important indicators to distinguish the organizations from one another, followed by HC, while still they have a lot of work to improve SC. The empirical analysis showed that only RC and HC affect JT organizations' BP, while SC did not show any significant effect on JT organizations' BP. Furthermore, empirical results indicated that there are strong inter-relationships and interactions among the three components of IC with each others. The use of a single industry study design limits its generalisability to other industries. The data is also limited to Jordanian organizations; therefore, generalizing results of a Jordanian setting to other countries may be questionable. Extending the analysis to other settings represent future research opportunities. The data suggest that a similar set of IC indicators could be developed for other organizations and industries whether government, public or private, profitable or non-profitable organizations.

The Mediating Effect of Financial Performance on the Relationship between Shariah Supervisory Board Effectiveness, Intellectual Capital and Corporate Social Responsibility, of Islamic Banks in Gulf Cooperation Council Countries

“…The findings of this study also support those obtained in the previous studies (e.g. Abdullah & Sofian, 2012;Ahmad, Sharabati, et al, 2013;Martín-de Castro & Delgado-Verde, 2012;Díez et al, 2010, Deep & Narwal, 2014 Vol. 10, No.…”

Intellectual capital and its impact on business performance: Evidences from the Jordanian hotel industry

“…They claim that, in particular, SC and RC cannot meaningfully exist without HC, and also that HC only creates value through the effective use of SC within an organisation. It is therefore regarded important to consider the integrative nature of IC (van der Meer-Kooistra and Zijlstra, 2001 Kim et al (2012) and Sharabati et al (2013) in the hotel and wider tourism industry, has identified a strong and positive impact and relationship between HC and SC. However, Bontis et al (2000) found a non-significant relationship between HC and SC in the service sector and due to these contradictory results we aim to test this relationship once more in the Jordanian hotel industry.…”

“…Kim et al, 2012, Sharabati et al, 2013. All forms of IC contribute to BP and therefore require attention by hotel managers.…”

Assessment of Intellectual Capital Influence on Corporate Value as a Field for Further Investigations in Corporate Finance

“…In this paper, we use the definition for intellectual capital pushed forward by D. Zegal and consider IC as the sum of all knowledge a company is able to use in the process of conducting business in order to create value [Zegal, 2010]. Currently, there are several points of view on the main components of intellectual capital and their hierarchy: some investigators use the scheme of Skandia Navigator and presuppose that intellectual capital can be subdivided into human and structural capital, which includes innovation and process capital [Edvinsson, 1997;Zegal, 2010;Clarke, 2011], while others identify not only human and structural, but also relational capital as an equally separate component [Sharabatia, 2013;Andreeva, 2016]. The latter point of view is also shared by the business reporting network WICI.…”