The Effect of Leadership Type on the Workers’ Recognition of Conflict within the Divisions of a Hotel

Abstract

The purpose of this study is to suggest ways to manage conflict within the organization of a hotel effectively based on empirical analysis about the effect of readership types (transactional leadership, transformational & authentic leadership, servant leadership and self-leadership) on conflict within the organization (task conflict and relationship conflict) of a hotel. Analysis was done with 239 questionnaires filled in by the hotel employees working at five-star or four-star hotels throughout Seoul. Self-leadership was found to affect task conflict negatively. Workers who were in their 20s and 30s and who made 3million Won or more a month experienced more task conflict than the rest of the subjects. Transformational & authentic leadership, servant leadership, and self-leadership affected relationship conflict negatively. Workers in their 20s and 30s who had worked for 5years or more experienced more relationship conflict than the others. Therefore, in order to reduce task conflict, an organizational system and an environment that enhances workers’ self-leadership and collaboration system between departments have to be made. In order to reduce relationship conflict, leaders have to show transformational leadership and servant leadership with authenticity. Furthermore, they must make an organizational system and an environment that enhances workers’ self-leadership and organizational culture and also one in which workers sympathize and consider colleagues.