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This study investigated the attitudes and subjective norms involved in food consumption by tourists, the degree of awareness of South Korean Buddhist temple cuisine among tourists, and associated consumer characteristics. These characteristics are summed as tourists with weak attitudes and subjective norms and those with strong attitudes and subjective norms. A questionnaire mainly asked about awareness, attribute beliefs, and normative beliefs relating to temple cuisine and the evaluation properties of food. This study examined the popularization of temple cuisine as a niche food tourism market beyond the Buddhist community, making it pioneer research in the field of temple cuisine.

Purpose This study aims to examine the effects of physical attraction, social attraction and task attraction, which are interpersonal attraction components of service staff, on interactional justice, procedural justice and distributive justice, all of which are components of service justice. Design/methodology/approach This study was conducted after deriving measurement tools through two preliminary studies. The research sample was made by those who have visited the restaurant where the service staff provides services directly to the customers. Respondents were instructed by investigators to complete the questionnaire based on their most recent visit to the most visited restaurants in the past three months. They received a $5 gift voucher after completing the questionnaire. Findings Physical attraction negatively affected interactional justice, procedural justice and distributive justice. Social attraction had a negative impact on procedural justice. Task attraction had the greatest positive impact on all service justice factors. Practical implications To attract customers’ positive perceptions of service execution and outcomes, task attraction should be considered first rather than physical attraction and social attraction of service staff. Originality/value This study expanded the scope of research on interpersonal attraction by studying physical attraction, social attraction and task attraction as interpersonal attraction factors at service encounters, and on service justice by setting the interpersonal attraction as a variable affecting service justice.

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The purpose of this study is to suggest ways to manage conflict within the organization of a hotel effectively based on empirical analysis about the effect of readership types (transactional leadership, transformational & authentic leadership, servant leadership and self-leadership) on conflict within the organization (task conflict and relationship conflict) of a hotel. Analysis was done with 239 questionnaires filled in by the hotel employees working at five-star or four-star hotels throughout Seoul. Self-leadership was found to affect task conflict negatively. Workers who were in their 20s and 30s and who made 3million Won or more a month experienced more task conflict than the rest of the subjects. Transformational & authentic leadership, servant leadership, and self-leadership affected relationship conflict negatively. Workers in their 20s and 30s who had worked for 5years or more experienced more relationship conflict than the others. Therefore, in order to reduce task conflict, an organizational system and an environment that enhances workers’ self-leadership and collaboration system between departments have to be made. In order to reduce relationship conflict, leaders have to show transformational leadership and servant leadership with authenticity. Furthermore, they must make an organizational system and an environment that enhances workers’ self-leadership and organizational culture and also one in which workers sympathize and consider colleagues.