The effect of nurse staffing patterns on patient satisfaction and needs: a cross-sectional study

Peršolja, Melita

doi:10.1111/jonm.12616

Cited by 15 publications

(19 citation statements)

References 27 publications

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“…Six nursing‐specific instruments were used to measure patient satisfaction (Table S2 ). Five of these instruments, PPHEN, NSNCS, PSNCS, The Satisfaction with Nursing Care and La Monica‐Oberst Patient Satisfaction Scale, have been translated into other languages (Findik et al, 2010 ; Ozturk et al, 2020 ; Peršolja, 2018 ; Ríos‐Risquez & García‐Izquierdo, 2016 ; Tang et al, 2013 ). Nursing‐specific measures exist and are accessible, but they were used much less frequently (26.6%) in this review.…”

Section: Discussionmentioning

confidence: 99%

Elements of patient satisfaction: An integrative review

Goodrich

Lazenby

2022

Nursing Open

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Aim To summarize the scientific literature on the elements essential to understanding a nursing definition of patient satisfaction. Design Whittemore and Knafl's methodology was used for this integrative review. Methods Articles were included if the studies they explored patient satisfaction in patient populations and measured patient satisfaction using standardized, validated instruments. Elements in this review were defined as the essential components that create the complex concept of patient satisfaction. Results Thirty articles were found and analysed in full. Five definitions of patient satisfaction were used, all of which were at least 20 years old. Twenty‐two different measures of patient satisfaction were used, six of which were nursing‐specific. Sixty‐eight elements of patient satisfaction were studied in the included articles. Forty‐three elements were reported as having a significant relationship with patient satisfaction, 25 were reported as having no significant relationship. Eight elements had both significant and non‐significant relationships.

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Section: Discussionmentioning

confidence: 99%

Elements of patient satisfaction: An integrative review

Goodrich

Lazenby

2022

Nursing Open

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“…The "Patients' Recognition of Nursing Work Questionnaire" was developed by researchers on the basis of clinical experience and literature review (Aiken et al, 2012;Peršolja, 2018;Vahey et al, 2004).…”

Section: Section 3: Humanistic Quality Of Patientsmentioning

confidence: 99%

Analysis of influencing factors of nurse‐patient disputes based on patient characteristics: A cross‐sectional study

Wang

et al. 2021

Nursing Open

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Aim: To explore the prevalence of nurse-patient disputes and the influencing factors based on an analysis of patient characteristics. Design:A cross-sectional study.Methods: This study used the convenience sampling method. Three self-designed questionnaires based on clinical experience and literature review were used to collect the current status of nurse-patient disputes and to assess patients' humanistic qualities and patients' recognition of nursing work. The Big Five personality questionnaire was used to assess the five personality traits of patients.Results: Of the patients, 9.6% reported having a dispute with nurses. The results of binary logistic regression analysis indicated that patients' humanistic quality, recognition of nursing work and agreeableness in personality traits had a negative predictive effect on nurse-patient disputes, while family monthly income and neuroticism in personality traits positively predicted disputes.

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“…Compared to other countries in Europe (Bernal-Delgado et al, 2018;OECD, 2017), the patient-to-nurse ratio in Spain in the last few years is below the mean. Recent studies have shown a relationship between low ratios of patient-to-nurse rates and higher adverse effect, as well as more hospital complications (Amiri & Solankallio-Vahteri, 2019;Persolja, 2018;Wynendaele, Willems, & Trybou, 2019). Pressure by high demand of services causes disturbances in nurses' emotional well-being.…”

Section: Backg Rou N Dmentioning

confidence: 99%

Nurses’ emotions on care relationship: A qualitative study

et al. 2020

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Aims: To describe nurses' experiences regarding the care relationship built with medical-surgical patients in acute hospitalization units and the association with their clinical practice. Background: Nurses' commitment to care and their relationships as well are the core of quality of care. Nurses consider that the emotional commitment is essential to the profession, thus accepting to be exposed to emotional distress. Methods: In-depth interviews were conducted to explore the experience of 23 nurses from seven Spanish hospitals. Taped interviews were transcribed verbatim and analysed according to inductive content analysis. Results: Six subcategories emerged from the data analysis: Fulfilling experiences, Feeling the pain of others, Emotional distress, Stepping back, Seeking professional support, and Evolution of emotions, which were combined in two main categories: Nurses' emotions and Nurses' coping strategies. Patient's suffering, work environment and interprofessional relations influence the care relationship. Conclusions: Positive and negative emotions emerge spontaneously in professional relationships of experienced nurses. Lack of time and high workloads are factors that hinder the nurse-patient relationship. This care relationship is often the reason that fulfils them. Despite their level of expertise and having coping strategies, these are not always effective and, sometimes, nurses need professional help. Implications for Nursing Management: Nurses will continue performing their job with commitment; therefore, nursing managers should take care of their staff and pay attention to the emotional competence related to patients' relationships. Promoting self-care and a good working environment could improve their coping mechanisms.

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The effect of nurse staffing patterns on patient satisfaction and needs: a cross-sectional study

Abstract: This paper supports a higher proportion of registered nurses and an increased number of overall nursing staff working hours. Managers should consider the results of the patient needs categorization system and the workforce structure characteristics as predictors of patient satisfaction.

Cited by 15 publications

References 27 publications

Elements of patient satisfaction: An integrative review

Elements of patient satisfaction: An integrative review

Analysis of influencing factors of nurse‐patient disputes based on patient characteristics: A cross‐sectional study

Nurses’ emotions on care relationship: A qualitative study

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