The effect of occupational stress, psychological stress and burnout on employee performance: Evidence from banking industry

Hashemnia, Shahram; Abadiyan, Somayeh; Fard, Behnam Ghorbani

doi:10.5267/j.msl.2014.8.009

Cited by 8 publications

(5 citation statements)

References 7 publications

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“…Because the content of their work is related to banking employees must remain focused. Bank employees are told to pay particular attention to their appearance, especially when dealing with customers (19). Therefore, bank employees; are a vulnerable group at a high-level of risk for occupational stress.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Occupational Stress on Job Burnout Among Bank Employees in Pakistan, With Psychological Capital as a Mediator

Khalid

Pan

et al. 2020

Front. Public Health

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Background: Job burnout is a major issue for workers in the banking sector. Many employees report feeling exhausted and want to leave their jobs due to the extra pressure and workload from their superiors and clients. They also report not being well compensated for their hard work, which they believe they do to provide the best service to their clients. Methods: A cross-sectional study was made in various banks in different cities of Pakistan. An adapted questionnaire, including the effort-reward imbalance scale, psychological capital, and Maslach burnout inventory general survey were used to collect data from 1,778 male and female bank employees. Results: There was a significant and positive relationship between extrinsic effort and over-commitment on the one hand, and emotional exhaustion and depersonalization on the other. It was also found that reward was negatively associated with emotional exhaustion and depersonalization. However, reward had a positive association with personal accomplishment. There was a gender difference in the mediating effect of psychological capital on stress at work and job burnout. Conclusion: Male attitudes to work tend to be motivated by reward and appreciation, whereas females tend to demand a better working environment. To reduce job, burnout suitable interventions could be introduced for bank employees, whilst management support plays an important role in increasing or decreasing stress in employees.

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Section: Introductionmentioning

confidence: 99%

The Impact of Occupational Stress on Job Burnout Among Bank Employees in Pakistan, With Psychological Capital as a Mediator

Khalid

Pan

et al. 2020

Front. Public Health

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“…For this study banking sector of Pakistan has been considered. The banking sector is highly sensitive that is connected with finance so bankers required higher concentration and involvement to perform well [ [64] , [65] , [66] ]. The targeted population for the present study was full-time white-collar employees working in back–office operations support of the banking sector.…”

Section: Methodsmentioning

confidence: 99%

Looking at both sides, outcomes of positive workplace relational systems: A phenomenological study

Fiaz¹,

Qureshi²

2023

Heliyon

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“…It represents one of the most common disorders with serious consequences in contemporary working environments (Ivanovic, Ivancevic & Maricic, 2020). From an organizational perspective, burnout can lead to decreased initiative, creativity, innovation, level of trust, employee morale, satisfaction, commitment, engagement, and productivity as well as an increase in errors, resource waste, employee absenteeism, and turnover (Gabriel & Aguinis, 2022;Hashemnia et al, 2014;Khalid et al, 2020;Maslach & Jackson, 1986;Timms et al, 2011). On the other side, it can also have a detrimental effect on employees' health, including physical exhaustion, insomnia, sadness, anxiety, depression, boredom, cynicism, impatience, paranoia, disorientation, denial of feelings, and a persistent sense of being underappreciated (Freudenberger & Richelson, 1980;Zafrul et al, 2021).…”

Section: Occupational Burnoutmentioning

confidence: 99%

“…One of the major issues confronting employees in the banking sector is occupational burnout (Khalid et al, 2020;Tafi et al, 2022;Tehrani et al, 2021). Numerous studies have shown that employees in the banking sector are constantly under pressure due to heavy workload, rapid and intense technological changes, fierce competition, and responsibility for high financial results (Al-Kahtani & Allam, 2013;Awwad et al, 2022;Hashemnia et al, 2014;Iakymenko et al, 2015;Khattak et al, 2011;Koyuncu et al, 2021;Lubbadeh, 2021). The International Labor Organization identified a number of concerns that workers in the banking sector must cope with, including increased deadline pressure, ergonomic issues, an increase in violence, challenging and demanding clients (Giga & Hoel, 2003).…”

Section: Occupational Burnout In Banking Sectormentioning

confidence: 99%

Occupational Burnout among Employees in Serbian Banking Sector: Evidence during Covid-19 Pandemic

Lukić Nikolić,

Mirkovic

2023

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This paper examines occupational burnout among employees in the banking sector in Serbia, with an emphasis on the Covid-19 pandemic. Workload, short deadlines, role ambiguity, role conflict, lack of autonomy, job insecurity, new technologies, overly demanding clients, constant pressure for high performance, and fierce and increasing competition make the banking sector one of the most stressful. Banking institutions have undergone various changes in their strategies, organization, and structure in the past due to new technologies, processes, and working conditions caused by the Covid-19 pandemic. The research results of conducted empirical study based on the Maslach Burnout Inventory, in which 165 employees from Serbian banks participated in the first quarter of 2022, revealed a higher level of emotional exhaustion among employees who had daily direct contact with clients and those who worked from office, a higher level of depersonalization among male respondents, and a lower personal accomplishment among employees with less working experience.

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The effect of occupational stress, psychological stress and burnout on employee performance: Evidence from banking industry

Cited by 8 publications

References 7 publications

The Impact of Occupational Stress on Job Burnout Among Bank Employees in Pakistan, With Psychological Capital as a Mediator

The Impact of Occupational Stress on Job Burnout Among Bank Employees in Pakistan, With Psychological Capital as a Mediator

Looking at both sides, outcomes of positive workplace relational systems: A phenomenological study

Occupational Burnout among Employees in Serbian Banking Sector: Evidence during Covid-19 Pandemic

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