The Effect of Organizational Commitment on Service Performance: An Empirical Study at Public Health Center in Sorong Regency

Abstract

This study aims to determine the effect of organizational commitment on service performance in health centers all around Sorong district. This study was using Partial Least Squares (PLS) with Structural Equation Modeling (SEM) techniques to analyze 146 employees. The results showed that there was a positive and significant influence between organizational commitment to service performance with a T-statistic value greater than T-table (T-statistic 39.288> T-table 1.976) at a significance level of 5% (0.05). The results of this study have indicated that the higher the organizational commitment of employees, the better the service performance at health centers in Sorong district, West Papua.

Effect of Emotional Intelligence and Organizational Commitment on Service Quality Mediated by Organizational Citizenship Behaviour

“…Other research shows that there is a positive effect of organizational commitment on OCB (Larasati & Susilowati, 2021), (Al Difa & Claudia, 2022) (Saxena & Saxena, 2015), (Musringudin et al, 2017), (Purwanto et al, 2021). In addition, organizational commitment can also affect service quality based on research (Rukmini et al, 2022), (Sembiring et al, 2020), (Selviana Lie, 2014, (Tabara & Dongka, 2021) and (Siregar et al, 2019) Lovelock & Wright (2002 stated that the factors that influence service quality are behavior and related to an employee's ability to deal with uncertain situational factors. It takes emotional intelligence, defined by Goleman (2005) (Soraya, 2019) as the ability that exists in a person related to perseverance, self-control, the ability to motivate oneself, and enthusiasm one has.…”