The effect of patient reminders in reducing missed appointment in medical settings: a systematic review

Opon, Shadrack Ochieng; Tenambergen, Wanja Mwaura; Njoroge, Kezia

doi:10.11604/pamj-oh.2020.2.9.21839

Cited by 6 publications

(9 citation statements)

References 0 publications

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“…SMS reminders' implication for care for patients has been also reported by (Ware et al, 2016) among people living with HIV in rural Southwestern Uganda. The ndings are in tandem with several literature reviews that have highlighted how SMS reminders can aid in reducing missed hospital appointments (Opon et al, 2020) and assist patients to adhere to their regimen to reduce the rates of readmission (Perri- Moore et al, 2016). Therefore the utilization of a mobile application that automatically sends reminders to patients and noti cations to healthcare workers about the referred may enhance continuity of care among patients.…”

Section: Discussionmentioning

confidence: 60%

Acceptability and Feasibility of a Mobile Health Application for Enhancing Public Private Mix for TB care among Healthcare workers in Southwestern Uganda

Tumuhimbise

Atwine

Kaggwa

et al. 2022

Preprint

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Background: Mobile health interventions can potentially enhance public-private linkage for tuberculosis care. However, evidence about their acceptability and feasibility is lacking. Objective: To assess the initial acceptability and feasibility of a mobile health application for following up presumptive tuberculosis patients referred from private to public hospitals. Methods: A total of 22 healthcare workers from three private hospitals and one public hospital in southwestern Uganda were trained and received Tuuka mobile application for a period of one month for testing. Testing focused on a variety of issues such as referring cases by private healthcare workers and receiving cases by public healthcare workers, and sending SMS reminders to the referred patients by filling the digital referral forms inbuilt within the app. Study participants participated in qualitative semi-structured in-depth interviews on the acceptability and feasibility of this app. An inductive, content analytic approach, framed by the unified theory of acceptance and use of technology model, was used to analyze qualitative data. Quantitative feasibility metrics and the quantitative assessment of acceptability were analyzed descriptively using STATA. Results: Healthcare workers found the Tuuka application acceptable and feasible with a mean total system usability scale score of 98 (SD 1.97). The application was perceived to be useful in reminding referred patients to adhere to referral appointments, notifying public hospital healthcare workers about the incoming referred patients, facilitating communication across facilities, and enhancing patient-based care. Conclusion: A mobile health application is acceptable and feasible for following up the referred presumptive tuberculosis patients referred from private to public hospitals in southwestern Uganda. Future efforts should focus on incorporating incentives to motivate and enable sustained use among healthcare workers.

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Section: Discussionmentioning

confidence: 60%

Acceptability and Feasibility of a Mobile Health Application for Enhancing Public Private Mix for TB care among Healthcare workers in Southwestern Uganda

Tumuhimbise

Atwine

Kaggwa

et al. 2022

Preprint

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“…Clinicians and stakeholders must team up with patients to identify attitudes and behaviors that are harmful or potentially causing the condition and incorporate them into their daily lives [40,41].…”

Section: Health Educationmentioning

confidence: 99%

“…Eating healthy (balanced, fiber rich, carbohydrate controlled, whole grain, limited red meat, and nonprocessed), keeping weight in check and staying physically active should be emphasized to the public to prevent prediabetes. Habits such as smoking, alcohol consumption, and saturated fat consumption should be avoided [40,41].…”

Section: Health Educationmentioning

confidence: 99%

Building sustainable capacity for better access to diabetes care in low‐resource settings: A critical review of global efforts and integrated strategies

Lamptey

2024

Health Care Science

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The alarming state of global insulin access in low‐resource settings presents a major barrier to diabetes care. A comprehensive review of these challenges is lacking at the global level. To address this weakness, enhance affordability and build capacity for a more sustainable approach to scaling up access. This review analyzes the specific issue of inconsistent access to insulin in low‐ and middle‐income countries. Using this analysis, we mapped the scope and intensity of issues such as the unaffordability and unavailability of insulin. We also identified six innovative and integrative strategies for increasing and securing accessibility in the areas of policy making, marketing, clinical practice, health education, domestication, and multisectoral approaches.

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“…, 2016). Reminders are of maximum value when using a variety of media, and when sent at varying frequencies (Opon et al. , 2020).…”

Section: Introductionmentioning

confidence: 99%

“…Text reminders, specifically, are suggested as a successful tool in reducing DNAs (Rohman et al, 2015), however, when used in isolation, they are shown to potentially disadvantage certain populations, such as the elderly and those of a lower socioeconomic status (McLean et al, 2016). Reminders are of maximum value when using a variety of media, and when sent at varying frequencies (Opon et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Causes, impacts and possible mitigation of non-attendance of appointments within the National Health Service: a literature review

Wilson¹,

Winnard

2022

JHOM

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PurposeMissed appointments within the National Health Service (NHS) are a drain on resources, associated with not only considerable time and cost implications, but also sub-optimal health outcomes. This literature review aims to explore non-attendance within the NHS in relation to causes, impacts and possible mitigation of negative effects of missed appointments.Design/methodology/approachMEDLINE, CINAHL Plus and PubMed were searched with a date range of 2016–2021. Databases were searched for peer-reviewed articles published in English addressing non-attendance of adults within the NHS. Studies were excluded if they were theoretical papers, dissertations or research concerning patients aged under 18. A total of 21 articles met the inclusion criteria and were selected for analysis.FindingsThe results indicate a significant association of non-attendance and poor health outcomes. Patients from a lower socioeconomic status, adults aged over 85 and those with multiple co-morbidities are more likely to miss appointments. The most commonly reported patient-centred reasons for failing to attend were forgetfulness, transportation difficulties, and family commitments. Practice-specific reasons were cited as inefficiencies of the appointment booking system, failure of traditional reminders and inconvenient timings. Interventions included text reminder services, the inclusion of costs within reminders and enhanced patient involvement with the booking process.Originality/valueNon-attendance is complex, and to secure maximum attendance, targeted interventions are required by healthcare facilities to ensure patient needs are met. The adaption of scheduling systems and healthcare services can assist in reducing DNA rates.

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The effect of patient reminders in reducing missed appointment in medical settings: a systematic review

Cited by 6 publications

References 0 publications

Acceptability and Feasibility of a Mobile Health Application for Enhancing Public Private Mix for TB care among Healthcare workers in Southwestern Uganda

Acceptability and Feasibility of a Mobile Health Application for Enhancing Public Private Mix for TB care among Healthcare workers in Southwestern Uganda

Building sustainable capacity for better access to diabetes care in low‐resource settings: A critical review of global efforts and integrated strategies

Causes, impacts and possible mitigation of non-attendance of appointments within the National Health Service: a literature review

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