The Effect of Product Quality, Service Quality and Price on Customer Satisfaction at Loki Store

Gani, Abdul; Oroh, Augustinus Nicolaas Hillebrandes

doi:10.18502/kss.v5i5.8803

Cited by 14 publications

(16 citation statements)

References 5 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…H2: Perceived value has a positive and significant effect on customer trust Product Quality and Customer Satisfaction Product Quality influences customer satisfaction because product quality is the superiority of the product offered by the company based on its suitability to customer tastes or its suitability to customer needs and requirements. According to research conducted by Gani and Hillebrandes Oroh (2021) it shows that product quality partially has a significant effect on customer satisfaction. Garvin's eight product quality dimensions in Performance, Features, Reliability, Conformity, Durability, Serviceability, Aesthetics and Perceived Quality are product quality dimensions that influence customer satisfaction (Hoe, 2018).…”

Section: Perceive Value and Customer Trustmentioning

confidence: 99%

Green Beauty Loyalty: Investigating the Role of Perceived Value, Product Quality, and Customer Satisfaction in Environmentally Friendly Cosmetic Products

Mawaddah,

Suhud,

Monoarfa

2024

IJESSM

View full text Add to dashboard Cite

The purpose of this research is to determine the influence of perceived value, product quality on customer satisfaction and customer trust to build customer loyalty in environmentally friendly cosmetic products. This quantitative research method collects data through questionnaires. A total of 255 respondents were sampled using purposive sampling technique. The objects taken in this research were respondents who had purchased environmentally friendly cosmetic products at least 3 times in DKI Jakarta and were at least 18 years old. This research uses SPSS version 23 software and SEM (Structural Equation Model) from AMOS software to carry out the analysis and processing of research data. The results obtained in this research show that brand perceived value and product quality have a positive and significant effect on customer satisfaction and customer trust. Apart from that, customer satisfaction and customer trust have a positive and significant effect on customer loyalty.

show abstract

Section: Perceive Value and Customer Trustmentioning

confidence: 99%

Green Beauty Loyalty: Investigating the Role of Perceived Value, Product Quality, and Customer Satisfaction in Environmentally Friendly Cosmetic Products

Mawaddah,

Suhud,

Monoarfa

2024

IJESSM

View full text Add to dashboard Cite

show abstract

“…Research has shown that the variables price and sales promotion significantly increase customer satisfaction and service quality, which is the mediating variable. Service quality indirectly or partially mediates the effect of price on customer satisfaction (Gani and Oroh 2021;Prasilowati et al 2021). Based on this evidence, we state that product quality has a significant positive effect on customer satisfaction as well as price.…”

Section: Hypothesis 5 (H5) Firm Image Positively Affects Service Qualitymentioning

confidence: 99%

Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms

Brucal

Corpuz²,

Abeysekera

et al. 2022

JRFM

View full text Add to dashboard Cite

This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers’ satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field survey questionnaire using convenience sampling and collected 59 client-firm responses. The findings suggest that accounting firm clients are satisfied with the services they receive from their respective providers. Regression analysis indicates that service quality significantly affects only customer satisfaction. Price has a significant effect on service quality. The duration a client stays with the firm and services provided to the client also significantly impact controlling service quality. Additional testing shows that service quality mediates the influence of service price on customer satisfaction. The findings guide accounting firms to improve their client service quality.

show abstract

“…Price is the value of money spent to obtain the benefits of a product or service (Gani & Oroh, 2021). Judging from the preliminary survey results conducted, the price came in second and greatly influenced Taco Casa Bali consumers' willingness to repurchase during the Covid-19 pandemic.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…Previous research conducted by Susanto et al (2021), shows the results that there is a positive influence on the price variable with customer repurchase intention. According to Gani & Oroh (2021), there are 4 indicators of prices: (1) Affordability; (2) Price competitiveness; (3) Match price with product quality; (4) Price compatibility with product benefits.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

The effect of product quality and price toward repurchase intention at Taco Casa Bali during Covid-19 pandemic

Werdiastuti

Agustiono

2022

AMBR

View full text Add to dashboard Cite

Due to Covid-19 pandemic, sales and the number of visitors to Taco Casa Bali have decreased. In this changing situation, repurchase intention is very important for the continuity of the culinary business, so it is important to find out the factors that influence it. The research aimed to determine the effect of product quality and price in influencing customer satisfaction on customer repurchase intentions at Taco Casa Bali during Covid-19 pandemic. Although variables in this research are not new, there is still inconsistency in the findings and also this paper factors in Covid-19 pandemic situation. Sample size consisted of 97 respondents. Using Smart-PLS version 3.9, results showed that product quality does not affect the customer repurchase intention. Price and customer satisfaction affect the customer repurchase intention. Product quality and price affect customer satisfaction. Customer satisfaction does not act as a mediator for product quality and price on customer repurchase intention. Implications of practice for this paper are discussed in the end of section.

show abstract

The Effect of Product Quality, Service Quality and Price on Customer Satisfaction at Loki Store

Cited by 14 publications

References 5 publications

Green Beauty Loyalty: Investigating the Role of Perceived Value, Product Quality, and Customer Satisfaction in Environmentally Friendly Cosmetic Products

Green Beauty Loyalty: Investigating the Role of Perceived Value, Product Quality, and Customer Satisfaction in Environmentally Friendly Cosmetic Products

Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms

The effect of product quality and price toward repurchase intention at Taco Casa Bali during Covid-19 pandemic

Contact Info

Product

Resources

About