The effect of quality culture on university performance

Hilman, Haim; Abubakar, Ahmed; Kaliappen, Narentheren

doi:10.24052/jbrmr/v11is04/teoqcoup

Cited by 17 publications

(26 citation statements)

References 29 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The unit of analysis is defined as the “entity on the basis of which analysis is done” while the unit of observation refers to the “entity at which measurements are done” [ 94 ]. Reasons for selecting administrative and quality managers include their organizational knowledge, experience, and their key role in raising quality awareness in universities [ 95 – 98 ]. A sample size of 144 universities was estimated using the tables of Krejcie and Morgan [ 99 ].…”

Section: Methodsmentioning

confidence: 99%

The effect of quality culture on service quality of public and private Universities: A comparative analysis

et al. 2023

View full text Add to dashboard Cite

This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from administrative and quality managers of randomly selected universities in Pakistan through face-to-face and online surveys. Of the 150 questionnaires distributed, a total of 111 questionnaires are received, of which 105 are valid, giving a response rate of 70%. The collected data are then analyzed by descriptive and causal research methods using SPSS-25 and PLS-SEM. The findings reveal significant differences in perceived QC and SQ between public and private universities; however, public universities scored higher on both variables than private universities. Furthermore, the results show the significant effect of QC on SQ individually and collectively in public and private universities; however, this relationship is stronger for private universities than for public universities. The findings of the study may help administrative and quality managers to improve SQ by cultivating QC in their respective universities, thereby improving organizational performance. This study extends theoretical knowledge by introducing QC as a predictor variable and then measuring SQ from a dual perspective (internal and external customers) in a university setting, which is less explored in the existing literature.

show abstract

Section: Methodsmentioning

confidence: 99%

The effect of quality culture on service quality of public and private Universities: A comparative analysis

et al. 2023

View full text Add to dashboard Cite

show abstract

“…In this regard, ignoring the impacts of organizational culture is one of the biggest change problems as it affects the implementation of new initiatives as well as that of dissecting, evaluating and identifying the existing position of the OC is very germane to decide the changes required in order to increase the organizations effectiveness (Cameron & Quinn, 1999). On other word, OC is considered as one of the unique characteristics that distinguish successful organizations from others (Hilman, Abubakar & Kaliapan, 2017;Keller & Richey, 2006). Hence, OC is considered as a source of sustained competitive advantage (Zheng, Yang & McLean, 2010;Barney, 1986).…”

Section: Organizational Culture (Oc)mentioning

confidence: 99%

The effect of entrepreneurial orientation, market orientation, total quality management and organizational culture on the SMEs performance: A theoretical framework

Ali¹,

Abdullah²,

Gorondutse³

2017

JBRMR

Self Cite

View full text Add to dashboard Cite

In the contemporary, Entrepreneurial orientation and Market orientation have become important topics among business academics and practitioners. Since business environment has become more competitive, the need to develop and improve internal resources is now a prerequisite for global survival; entrepreneurial orientation and market orientation are now the crucial falcons that are assisting the firms to achieve such a niche. Despite the importance of MO and EO, researches that link these concepts to SMEs performance are very limited. In this view, through extensive literature view, this study has found a theoretical link that exists between entrepreneurial orientation, market orientation and performance of SMEs and also developed conceptual model for empirical validations. This study serves not only to clarify the relationship between entrepreneurial orientation, market orientation and SMEs performance, it also explains the role which TQM plays as a mediator in this relationship which most studies have neglected. Again, the conceptual model also examines the moderation role of the organizational culture in the relationship between TQM and SMEs performance.

show abstract

“…Therefore, MOHE must measure PHEIs’ performance using a comprehensive set of indicators that must include tangible and intangible resources (i.e. financial and non-financial performance) such as research and teaching activities (Tee, 2016), quality culture (Hilman et al , 2017) and dynamic capabilities for facing challenging business environment (Akram and Hilman, 2017).…”

Section: Introductionmentioning

confidence: 99%

Measuring the performance of private higher education institutions in Malaysia

Yaakub¹,

Mohamed

2019

JARHE

View full text Add to dashboard Cite

Purpose The purpose of this paper is to propose a comprehensive model using balanced scorecard (BSC) approach instead of the current ranking system to measure the performance of private higher education institutions (PHEIs) in Malaysia as the ranking system is deemed inaccurate and certain items in the system are redundant. Design/methodology/approach A cross-sectional survey was conducted involving 105 academicians from seven PHEIs in Malaysia. The data were analyzed for factor analysis using Principal Axis method with Promax rotation in IBM SPSS Statistics Version 20. Findings The result demonstrates that 22 items were successfully extracted into four dimensions that suited the BSC approach with acceptable range of composite reliability and factor loading values. Research limitations/implications The paper reveals the issues of ranking system of the current method in measuring performance of PHEIs. The proposed BSC model should be tested on more PHEIs to increase its validity and reliability. Practical implications This research analyzes the performance of PHEIs from academicians’ perspectives based on the four BSC perspectives. It can be considered as an alternative model for PHEIs’ managers to measure performance of PHEIs in Malaysia rather than the current ranking system. Social implications In the midst of intense competition in private higher education industry in Malaysia, it is crucial to understand that a high performance PHEI is expected to deliver quality tertiary education. This research assists the society to evaluate the strength of a particular PHEI in Malaysia, and further enable them to make a deliberate choice on which PHEI to enter. Originality/value A growing concern for sustainability of PHEIs requires a method to be undertaken by the authority to measure PHEIs’ performance. This paper addresses this concern by offering 22 items to measure PHEIs’ performance and dictating the need to manage PHEIs in a strategic manner, not by ranking system per se.

show abstract

The effect of quality culture on university performance

Abstract: Higher

Cited by 17 publications

References 29 publications

The effect of quality culture on service quality of public and private Universities: A comparative analysis

The effect of quality culture on service quality of public and private Universities: A comparative analysis

The effect of entrepreneurial orientation, market orientation, total quality management and organizational culture on the SMEs performance: A theoretical framework

Measuring the performance of private higher education institutions in Malaysia

Contact Info

Product

Resources

About