The Effect of Role Ambiguity and Time Pressure on Job Performance among Employees at Water Supply Services Company in Malaysia

Abstract

This study explores the effect of job stress's factors, role ambiguity and time pressure on job performance among employees in one of the water supply services companies situated at Muar, Johor, Malaysia. Besides, this study also aims to examine the most influential predictor on job performance among the respective employees. The study chose 144 employees from the respective company conveniently to participate in this study. All questionnaires were returned with complete answers by the respondents. Data had been evaluated through three analyses: descriptive, correlation, and regression analysis using Statistical Package for Social Science (SPSS). The results of the descriptive analysis indicated that the majority of the respondents were male, married and aged between 20 to 30 years old. Besides, most of the respondents have worked with the company for more than 15 years and SPM holders. Based on the correlation analysis, the finding discovered a positive and weak relationship between time pressure and job performance. Nevertheless, the result indicated that role ambiguity has a positive and strong relationship with job performance. Moreover, the study's findings based on regression analysis revealed that job stress factors had an influence of 55.9% on job performance. Another 44.1% was conceivably influenced by other variables that were not being studied. Furthermore, it also showed that role ambiguity is the most influenced factor of job stress on job performance. The finding of this study offers several significant insights and information for the company about the importance of job stress and its relationship with the employees' job performance.

Workplace Conflict and Employees' Performance in Public Universities in Anambra State

“…The impact of position ambiguity, time pressure, and job stress factors on employee performance was investigated by Zolkapli et al (2022) in one of the water supply services companies located in Muar, Johor, Malaysia. 144 employees of the relevant company were conveniently selected by the study to take part in it.…”

Co-worker support and work engagement of staff of federal colleges of education in Nigeria: moderating role of role clarity

“…In particular, in service-based companies, role clarity is typically considered as being more crucial and vital (Pahi et al, 2020). Hence, anytime a worker's tasks and responsibilities are unclear or ambiguous, apathy is triggered (Zolkapli et al, 2022). Role ambiguity lowers employee's confidence and capacity to operate at work, causes a rise in job stress and a loss in employee performance (Syarifah, Nadia, Wardani, & Jayanti, 2023;Unguren & Arslan, 2021).…”