The Effect of Service Quality Dimensions on Students’ Satisfaction in University of Medical Sciences and Technology (UMST) Hostel Accommodation (Sudan)

Omar, Khairi Mohamed; Arbab, Ahmed Mohammed

doi:10.5539/ass.v14n10p1

Cited by 2 publications

(1 citation statement)

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“…Other studies in other developing countries have shown that many factors determine the rental value and choice of accommodation among the students in tertiary institutions. For instance, Omar and Arbab (2018) considered the effects of the perceived mediating value on the relationship between the service quality dimensions and students' satisfaction in the University of Medical Sciences and Technology's Hostel Accommodation, Sudan, and revealed that there was a significant positive influence of perceived value on student's satisfaction of hostel accommodation in Sudan's tertiary institutions. Nimako and Bondinuba (2013) examined the student accommodation quality (SAQ) in College of Technology Education, Kumasi (COLTEK) and Kumasi Polytechnic (K-Poly) in Ghana, and noted that there was an unfavourable rating of the bathroom, security, toilet, access to transport, entertainment, kitchen and hostel fee based on the consideration of SAQ.…”

Section: Introductionmentioning

confidence: 99%

The Quality of Students’ Accommodation in Nigeria’s Tertiary Institutions

Ajala

Akingbade²,

Olabamiji

et al. 2022

IJER

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The quality of students’ accommodation has been one of the factors that influence students’ academic performance and achievements. This has been shown in Sustainable Development Goals as related to education and housing. This paper thus assessed the quality of students’ accommodation in a Nigeria’s tertiary institution. The objectives are to determine the factors responsible for students’ choice of accommodation and examine the variation in students’ accommodation based on their quality. Multi-stage sampling technique was used to select 212 (10%) students living in 8 on-campus and 8 off-campus hostels in the study area. Questionnaires were used as research instruments in this paper. This study adopted descriptive, inferential, and spatial analytical techniques. The results reveal that the hostel fee was higher off-campus than on-campus, while the power supply was more stable at on-campus hostels than at off-campus hostels. At a p-value greater than alpha at 0.05, and an F-calculated value of 1.613 which was less than the F-tabulated value of 1.71 at F0.05, 15, 196, there was no statistically significant variation in the overall mean value of the factors considered for the quality of students’ accommodation across all sixteen hostels. This paper concludes that the quality of students’ hostels is not significantly different in both on-campus and off-campus in the study area. This paper thus recommends that the quality of students’ accommodation should be improved without exerting an exorbitant fee on students. There should also be a government policy regulating the off-campus and on-campus hostels in terms of fees and quality.

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Section: Introductionmentioning

confidence: 99%

The Quality of Students’ Accommodation in Nigeria’s Tertiary Institutions

Ajala

Akingbade²,

Olabamiji

et al. 2022

IJER

View full text Add to dashboard Cite

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Student accommodation characteristics, perceived overall satisfaction and academic performance: evidence from six Scottish universities

Zaman,

Hosain

2024

OTH

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Purpose The aim of this empirical study is to identify the relationship between student accommodation characteristics (SACs) and academic performance (AP). SACs, considered as the single independent variable, were divided into three further constructs: perceived location advantage (PLA), perceived facilities (PFs) and perceived safety and security (PSS). This study also intends to uncover the mediating role of perceived overall satisfaction (POS) over the direct relationships. Design/methodology/approach The study used a cross-sectional quantitative survey methodology to investigate the hypothesized relationships based on 384 sample responses (n) selected using purposive sampling techniques from six Scottish universities. The study used IBM SPSS version 29 and partial least squares-structural equation modeling version 4 for descriptive statistics and for testing the hypotheses, respectively. Findings Based on survey responses and the application of proper statistical measures, this study found that all three independent constructs (PLA, PFs and PSS) have a significant positive association with the dependent variable, AP. The mediator (POS) was also found to be positively correlated with AP. Furthermore, this study identified that POS can partially mediate all three direct relationships. Originality/value By extending and validating current theories such as satisfaction frameworks, student engagement models and servicescape psychology, this study can significantly advance the current state of the literature. It highlights how crucial holistic satisfaction can mediate the association between academic achievement and the features of student housing. The results provide theoretical justification for incorporating accommodations into planning and policy for education. Additionally, by emphasizing on the crucial elements that enhance students’ well-being and academic achievement, such as location, safety, aesthetics and extensive support services, the study offers significant management insights.

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The Effect of Service Quality Dimensions on Students’ Satisfaction in University of Medical Sciences and Technology (UMST) Hostel Accommodation (Sudan)

Cited by 2 publications

References 10 publications

The Quality of Students’ Accommodation in Nigeria’s Tertiary Institutions

The Quality of Students’ Accommodation in Nigeria’s Tertiary Institutions

Student accommodation characteristics, perceived overall satisfaction and academic performance: evidence from six Scottish universities

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