The Effect of Service Quality Education Academic and Facilities Student Satisfaction

Noor, Lorine Kalista; Tanzil, Fey Fey

doi:10.29040/ijebar.v4i02.1047

Cited by 2 publications

(2 citation statements)

References 3 publications

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“…Learning facilities are one of the service attributes that have a significant and positive influence on the level of student satisfaction (Dora, 2017;Napitupulu et al, 2018;Noor & Tanzil, 2020;Ishak & Abdulahsani, 2018;Wijaya et al, 2023). Indicators that have low scores on the learning facilities sub-dimensions are library resources (such as access to reputable national and international journals, representative reading rooms, and well-maintained furniture), the availability of tools and equipment that support learning (such as the internet and air conditioning in classes must be in good condition), as well as the ratio of the number of students per class which is considered too high.…”

Section: Student Satisfaction Index Based On the Acsi Methodsmentioning

confidence: 99%

HEISQUAL – ACSI – IPA – PGCV: Synthesis of higher education service satisfaction measurements

Raharjo,

Mulyono,

Ismiyati

et al. 2023

AMBR

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The current weakness of various dimensions of service quality measurement scales that have been adopted in measuring the level of student service satisfaction at HE is often an obstacle to understanding weaknesses in the quality of HE service. This study aims to investigate the level of student service satisfaction based on the HEISQUAL synthesis combined with the ACSI, IPA, and PGCV methods as a holistic approach to determine priorities for continuous improvement. The integration of these three methods is very appropriate to answer the needs of HE in improving the quality of its services. The data in this study were obtained by distributing questionnaires to respondents with a sample size of 320 students using a convenience sampling technique (non-probability sampling). The results of this study indicate that HE service satisfaction is in the satisfied criteria, where 6 sub-dimensions are in quadrant A, 5 sub-dimensions are in quadrant B, 1 sub-dimension is in quadrant C, and 4 sub-dimensions are in quadrant D. From this analysis, the priority order of improvement are 1) ET, 2) LWE, 3) LF, 4) ECA, 5) C&M, 6) BTS. Through the HEISQUAL – ACSI – IPA – PGCV synthesis, HE can understand and determine well-accelerated strategic and practical policies.

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Section: Student Satisfaction Index Based On the Acsi Methodsmentioning

confidence: 99%

HEISQUAL – ACSI – IPA – PGCV: Synthesis of higher education service satisfaction measurements

Raharjo,

Mulyono,

Ismiyati

et al. 2023

AMBR

View full text Add to dashboard Cite

show abstract

“…Temuan ini mendukung hipotesis 2 (H2) yang menyatakan bahwa kualitas fasilitas pendidikan berpengaruh positif dan signifikan terhadap kepuasan mahasiswa. Hasil ini konsisten dengan penelitian yang dilakukan oleh (Noor & Tanzil, 2020) yang menemukan bahwa fasilitas pendidikan yang memadai dan modern meningkatkan kepuasan mahasiswa. Ketersediaan ruang kelas yang nyaman, perpustakaan yang lengkap, dan laboratorium yang modern berkontribusi terhadap pengalaman belajar yang positif bagi mahasiswa.…”

Section: Pembahasanunclassified

Mengoptimalkan Motivasi Belajar: Pengaruh Signifikan Kualitas Pendidikan dan Kepuasan Mahasiswa

Bakti,

Dendi,

Amir

et al. 2024

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The quality of education is a major concern in academia and is often associated with student satisfaction and learning motivation. This study aims to analyze the effect of teaching quality, educational facilities, and administrative services on student satisfaction, as well as the impact on learning motivation in the context of higher education in Indonesia. Using the survey method, data was collected from 160 students at the ISB Atmaluhur Pangkalpinang campus. Data analysis was performed using structural equation modeling (SEM) and SPSS to test the research hypothesis. The results showed that the quality of teaching, educational facilities, and administrative services had a positive and significant effect on student satisfaction, both partially and simultaneously. In addition, student satisfaction also has a positive and significant effect on learning motivation. These findings broaden understanding of the factors that influence student satisfaction and learning motivation, and emphasize the importance of a holistic approach in improving the quality of higher education. The practical implications of this research include the need for higher education institutions to focus on improving the quality of teaching, providing adequate educational facilities, and improving the quality of administrative services to achieve optimal student satisfaction and encourage higher learning motivation.

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The Effect of Service Quality Education Academic and Facilities Student Satisfaction

Cited by 2 publications

References 3 publications

HEISQUAL – ACSI – IPA – PGCV: Synthesis of higher education service satisfaction measurements

HEISQUAL – ACSI – IPA – PGCV: Synthesis of higher education service satisfaction measurements

Mengoptimalkan Motivasi Belajar: Pengaruh Signifikan Kualitas Pendidikan dan Kepuasan Mahasiswa

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