2020
DOI: 10.29333/djfm/9299
|View full text |Cite
|
Sign up to set email alerts
|

The Effect of Social Media on Consumer Purchase Behaviour in the Mobile Telephony Industry in Zimbabwe

Abstract: This paper examines the causal relationship between social media and consumer purchasing behaviour in the mobile telephony industry in Zimbabwe. The study was driven by a strong desire to convert social media usage into desirable purchase behaviour. Social media was examined using four variables namely, firm generated communication, user created communication, word of mouth and social media platform. The study results indicate that social media is a significant driver of consumer purchase intention. Consumer p… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
3
1
1

Citation Types

0
10
0
1

Year Published

2021
2021
2024
2024

Publication Types

Select...
7
1
1

Relationship

0
9

Authors

Journals

citations
Cited by 23 publications
(11 citation statements)
references
References 10 publications
0
10
0
1
Order By: Relevance
“…Purchase intention is outlined because the client's likelihood of buying a product or a service within the forthcoming and it is straightforwardly associated with consumer perspective (Makudza et al, 2020). Purchase intention may be quite decision-making (Mirabi et al, 2015).…”
Section: Consumer Purchase Intentionmentioning
confidence: 99%
“…Purchase intention is outlined because the client's likelihood of buying a product or a service within the forthcoming and it is straightforwardly associated with consumer perspective (Makudza et al, 2020). Purchase intention may be quite decision-making (Mirabi et al, 2015).…”
Section: Consumer Purchase Intentionmentioning
confidence: 99%
“…However, nation brands are far bigger than Nike or Nestlé. Makudza, Mugarisanwa and Siziba (2020) introduced the aspect of social media which can be incorporated in the branding of nations. This follows the dictates of brand globalisation and the fusion of social commerce in communicating brand attributes.…”
Section: The Concept Of Nation Brandingmentioning
confidence: 99%
“…It is something that even middle-sized and small countries can also take advantage of owing to the rapid globalisation and eradication of national boundaries in commerce and trade. Gosling (2021) stated that more and more countries around the world are embracing nation branding for the global market through social media in order to differentiate themselves on the world stage and to strengthen their economic performance in such key areas as exporting, inward investment, and tourism (Makudza, Mugarisanwa and Siziba, 2020).…”
Section: Nation Branding and The Global Marketmentioning
confidence: 99%
“…Anholt (2003a) argues that a powerful and appealing nation brand is the most valuable gift that any government can bestow to its exporters since it imparts an 'unfair' advantage in the global marketplace. Makudza (2020) further adds the aspect of customer experience which drives likability of brands. For local or imported products, customers need more than just a core product but an experience which is augmented by the benefits and attributes of renowned brands from countries with a positive nation brand equity.…”
Section: The Power Of Country Of Origin (Coo)mentioning
confidence: 99%