The effect of system quality and service quality toward using m-commerce service, based on consumer perspective

AlSondos, Ibrahim A. Abu; Salameh, Anas A.

doi:10.5267/j.msl.2020.3.035

Cited by 11 publications

(7 citation statements)

References 28 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Our study has several implications for the literature and practice, based on the study applied to Romanian consumers. As we have noticed in our research, online commerce and especially mobile commerce is increasingly influenced by factors that traders who have to adapt to the needs and requirements of the market and the specific culture of each country [ 69 , 125 ].…”

Section: Discussionmentioning

confidence: 99%

“…Therefore, the active involvement of customers is expected to improve the perception of purchases in the m-commerce environment, which, in turn, influences the continued intention to use m-commerce. In this regard, it even positively influences customer satisfaction when the online customer immediately comes to the desired result itself [123][124][125][126]. Hypothesis H6.…”

Section: Customer Involvementmentioning

confidence: 99%

See 1 more Smart Citation

Impact of Digitalization on Customers’ Well-Being in the Pandemic Period: Challenges and Opportunities for the Retail Industry

Akram

Fülöp

Tiron-Tudor

et al. 2021

IJERPH

112

View full text Add to dashboard Cite

Order increases, supply chain disruptions, changing customer behavior, store closures, and more that have been caused by the coronavirus epidemic (COVID-19) will undoubtedly affect the online commerce forms of business. The coronavirus pandemic has a significant impact on digitalization and customer experience and well-being in mobile commerce. Since the beginning of the coronavirus pandemic, online sales and the number of online shoppers using wireless internet-enabled devices have increased tremendously. The article develops, an experimental study that captures COVID-19 and digital commerce’s impact in terms of customers’ experience and well-being during the pandemic period. The study explores the synergy between technology evolution and the effects of the COVID-19 pandemic on customers’ behavior based on survey data collection and the technology acceptance model (TAM). The results reveal that, for millennials, digital commerce seems to be the typical way of shopping and paying in the pandemic period since the oldest generations adopted in a smaller proportion the use of mobile devices for shopping and payments. Besides, retailers are confronted with great challenges raised by millennials’ expectations. The result confirms four of the six hypotheses based on the technology acceptance model (TAM). As a result, it shows that the easiness of use, trust, mobility, and customer involvement influences the behavioral intention of the customer to use mobile commerce, and that usefulness and customization does not influence the behavioral intention.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Customer Involvementmentioning

confidence: 99%

Impact of Digitalization on Customers’ Well-Being in the Pandemic Period: Challenges and Opportunities for the Retail Industry

Akram

Fülöp

Tiron-Tudor

et al. 2021

IJERPH

112

View full text Add to dashboard Cite

show abstract

“…The IS success model is currently being applied in various research fields, particularly as the mobile environment expands [21]. This model is used to evaluate the effect of mobile commerce on consumer satisfaction by analyzing the service process [22,23] and its effect on user satisfaction by improving the education service system [24] to enhance the IT service quality of the enterprise [25].…”

Section: Tammentioning

confidence: 99%

Effect of the Standardization of Service Platforms for High-Involvement PropTech Services

Kim

Cho²

2022

Sustainability

View full text Add to dashboard Cite

In this study, we focus on the innovation resistance that has appeared in the process of accepting changed information technology services after the COVID-19 pandemic. Based on a survey of property technology (PropTech) service users in Korea, this study proposes an extended technology acceptance model that considers the antecedent variables of the information systems success model to implement a standard PropTech service platform, and analyzes the influence of the selected parameters. Service quality was applied as the antecedent variable to define system quality and service standards, considering the establishment of the service standards process suggested by the company. The selected parameters were the demand for the personalization of the service and the resistance to innovation, which implies the degree to which consumers refuse to accept new technologies. To this end, we conducted a questionnaire survey of 524 PropTech users from 11 October 2021 to 15 November 2021. This study analyzes the factors affecting consumers’ continued use intention in order to derive the service standardization of PropTech operations, and presents the mediating effects of innovation resistance and personalization to derive the implications for service standardization. The implications of this study are as follows: first, the possibility of innovation resistance in the PropTech service sector and its mechanisms are presented. Second, the necessity of redefining the quality dimension is proposed. Finally, we identify that additional research on innovation resistance to PropTech services is needed.

show abstract

“…Information technology (IT) is integral to the execution of many different managerial, analytical, and systemic procedures within organizations [1,2]. It provides a valuable new opportunity for workers to improve their expertise and abilities through advanced technology [3].…”

Section: Introductionmentioning

confidence: 99%

Evaluating Mobile E-Learning Systems Acceptance: An Integrated Model

Abu-AlSondos,

Anas A. Salameh,

Abeer F. Alkhwaldi

et al. 2023

Int. J. Interact. Mob. Technol.

View full text Add to dashboard Cite

Previous studies have confirmed that managers need to develop influencing strategies to encourage employees to accept mobile information systems. Despite the recognition in past research that external variables can influence employee’s perceptions, the explanation of how their approval of the framework is affected by these external variables’ pathways or procedures remains limited. Participants were selected from Malaysian institutions that have previously rolled out mobile e-learning technologies into their operations. Empirical findings disclose that source credibility is positively associated with playfulness, perceived ease of use, and perceived usefulness. Similarly, organizational support and task equivocality are significantly related to perceived ease of use and perceived usefulness. Additionally, perceived ease of use positively affects playfulness, perceived usefulness, and employee attitude. Finally, an employee’s attitude is positively and significantly related to behavioral intentions (BI). The findings of this study provide insight for firms considering implementing a mobile information system at all levels of their institutions. Furthermore, it offers employees valuable information about the system, its value, benefits, and advantages.

show abstract

The effect of system quality and service quality toward using m-commerce service, based on consumer perspective

Cited by 11 publications

References 28 publications

Impact of Digitalization on Customers’ Well-Being in the Pandemic Period: Challenges and Opportunities for the Retail Industry

Impact of Digitalization on Customers’ Well-Being in the Pandemic Period: Challenges and Opportunities for the Retail Industry

Effect of the Standardization of Service Platforms for High-Involvement PropTech Services

Evaluating Mobile E-Learning Systems Acceptance: An Integrated Model

Contact Info

Product

Resources

About