The effect of tourist-to-tourist interaction on tourists' behavior: The mediating effects of positive emotions and memorable tourism experiences

Zhou, Gefen; Liu, Yan; Hu, Jiajing; Cao, Xingping

doi:10.1016/j.jhtm.2023.03.005

Cited by 29 publications

(5 citation statements)

References 81 publications

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“…Attitudes of tourists can differ with experience although the change can be very slight (Pizam et al, 2002). As claimed by the previous study results (Zhou et al, 2023), favourable and noteworthy interpersonal engagements were found to significantly shape tourists' attitudes and behavioural intentions.…”

Section: Discussionsupporting

confidence: 63%

Examining tourists’ intentions to participate in tea tourism. An emerging market context

Dutta,

Soodan,

Jassal

et al. 2023

Tour

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Tea tourism, a growing niche segment within the broader realm of culinary and cultural tourism, has gained prominence as an emerging market opportunity. This study investigates the factors influencing tourists’ intentions towards tea tourism. The research uses the stimulus-organism-response (S-O-R) framework, incorporating variables like destination credibility, authenticity, destination image, attitude and an intention to visit tea tourism destinations. Data from 392 domestic tourists were analyzed using structural equation modelling (CB-SEM). Key findings underscore the importance of factors such as destination image, tea-related knowledge and prior tea tourism experiences in shaping tourists’ intentions. This research not only contributes to the emerging tea tourism market but also offers valuable insights for destination marketers, policymakers and tea industry stakeholders. Understanding these influencing factors can help tailor marketing strategies and offers to make tea tourism destinations more appealing, thus supporting sustainable growth in this burgeoning industry. Ultimately, this study sheds light on the preferences of tourists seeking immersive tea experiences and guides efforts to develop and promote tea-related tourism experiences effectively.

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Section: Discussionsupporting

confidence: 63%

Examining tourists’ intentions to participate in tea tourism. An emerging market context

Dutta,

Soodan,

Jassal

et al. 2023

Tour

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“…Prior research argued that exceptional customer service can differentiate tourism products from others in the market (Ko et al, 2023), high-quality customer service creates a positive and memorable experience for tourists (Moliner-Tena et al, 2023;Zhou et al, 2023), and indicated customer service capabilities of enterprises and their competitive advantage in the tourism industry is highly significant (Lee et al, 2022).…”

Section: 26mentioning

confidence: 99%

Tourism digital transformation and future supply chain competition: an integrated perspective on real options theory and digital competencies

2024

JTF

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PurposeThis study analyzes how digital technologies collaboration, and technological capabilities affect tourism products' advantage and supply chain resilience via virtual integration and customer service capabilities.Design/methodology/approachTo achieve the goals of this study, a digital transformation model was formulated based on the real option theory (ROT) and digital competencies perspective. Data were collected from travel agencies in Taiwan. This study uses the partial least square structural equation modeling (PLS-SEM) technique to analyze the research model, and 384 samples were collected from travel agencies for analysis.FindingsThe research results point out that digital technology collaboration and technical capabilities affect virtual integration and customer service capabilities; customer service capabilities should also be regarded as key influencing variables to improve tourism product advantages and supply chain flexibility.Originality/valueThis study shares a unique perspective on the digital transformation model, which includes antecedents, mediators and moderators, to construct the critical effects for analyzing the tourism products' advantage and supply chain resilience.

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“…The scale questions for the place identity dimension were selected from the study by Williams and Roggenbuck, (1989) [55]. Lastly, behavioral intention scale questions were selected from a study by Zhou, Hu, and Cao, (2023) [82].…”

Section: Survey Instrument and Measuresmentioning

confidence: 99%

Perceived Value, Place Identity, and Behavioral Intention: An Investigation on the Influence Mechanism of Sustainable Development in Rural Tourism

Qian,

2024

Sustainability

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Rural tourism has been a hot spot in tourism studies in recent years. This research uses Attitude Theory to investigate the influence mechanism of tourists' perceived value and place identity on their behavioral intention in rural tourism in Zhejiang Province, China. The study adopts the PLS-SEM method to process the data. The results indicate that tourists' behavioral intention is positively influenced by their perceived value and place identity. Additionally, perceived value has a positive impact on tourists' place identity, and place identity plays a positive intermediary role between perceived value and behavioral intention. Meanwhile, cultural value is perceived as having the greatest influence on place identity and behavioral intention. Therefore, rural tourist destinations should focus on cultural value and the tourists' sense of place to promote sustainable rural tourism development.

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The effect of tourist-to-tourist interaction on tourists' behavior: The mediating effects of positive emotions and memorable tourism experiences

Cited by 29 publications

References 81 publications

Examining tourists’ intentions to participate in tea tourism. An emerging market context

Examining tourists’ intentions to participate in tea tourism. An emerging market context

Tourism digital transformation and future supply chain competition: an integrated perspective on real options theory and digital competencies

Perceived Value, Place Identity, and Behavioral Intention: An Investigation on the Influence Mechanism of Sustainable Development in Rural Tourism

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